- Advocacy Campaigns
Lorme Bareng
Mount Albert,New Zealand
Summary
A highly organised and detail-oriented professional with extensive experience in senior administration, customer service, and inventory management. Adept at handling office operations, optimising workflows, and ensuring seamless logistics in warehouse and business environments. Strong communication skills, problem-solving abilities, and a commitment to efficiency make me a valuable asset to any team.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Client Services Coordinator II
Fragomen Pty Limited
07.2025 - Current
- Manage own case work effectively within agreed time frames under the supervision of licensed immigration advisers in an administrative and client relationship capacity
- Collaborate with a licensed immigration adviser to develop and maintain strong positive client relationships
- Assist with related visa applications in accordance with standard processes and service-level agreements to ensure smooth case progression.
- Coordinate with APAC Operations on case initiations, visa-expiry tracking, and related administrative tasks
- Prepare and review client-specific documents, including visa and case initiations.
- Send confirmation of lodgement, visa approvals, and visa-condition notifications, welcome email in line with case-team instructions
- Drafted and prepared Professional Service Agreements (PSAs) and Letters of Support.
- Monitoring workflows, deadlines, and follow-ups to ensure timely processing
- Preparing, organising, and reviewing documents. Maintaining accurate clients files and documentation
- Followed up on outstanding documents and information to ensure timely case progression
- Completed post-lodgement tasks, including notifying lodgement confirmations and updating workflow steps in the Connect system and update case benchmarks.
- Drafted AEWV, Job Check, SPWV, SMC, VOC and any other types of visas.
- Assisting immigration consultants with immigration-related documentation and applications
- Create Pre Invoice Notes (PIN). Send billing after lodgements.
- Informed finance of lodgements, issued receipts, and ensured all documents were uploaded to Connect
- Supported case teams by drafting, lodging, renaming, and reviewing client documents.
- Liaised directly with clients to gather required information and documentation for visa applications.
- Maintained accurate and timely case updates in Connect, particularly relating to benchmarks and progress tracking
- Provide administrative support to the sales License Immigration Advisor's(LIA's)
- Set up and initiate the assigned and business's new case account in the CRM system
Warehouse Inventory Management Intern
Orbital Fire Limited
08.2024 - 10.2024
- Update inventory and set up new locations in the Warehouse Management System (WMS), ensuring correct stock placements.
- Collaborate with the cross-functional team to achieve efficient warehouse operations and records management.
- Present discrepancy findings to warehouse management and stakeholders, ensuring corrective action is taken.
- Utilise Oracle NetSuite & WMS to maintain up-to-date inventory tracking and product locations.
- Maintain detailed and accurate inventory catalogues, ensuring efficient product identification.
- Identify discrepancies between physical stock and system records, reconciling errors promptly.
- Streamline warehouse processes, provide real-time operational and stock level visibility, and support growth.
- Streamline warehouse layout and storage processes, optimising space utilisation and efficiency.
- Assisting with stock takes, audits and inventory management.
- Operate warehouse equipment, including hoist driving, ensuring safe and efficient material handling.
Administration - Casual
New Zealand Home Loans
01.2024 - 08.2024
- Supported the Home Loan Adviser in auditing and restructuring the existing database in preparation for system migration, ensuring data accuracy.
- Collected, organised, and consolidated essential home loan documentation such as payslip, ID and residency documents, and bank statements to ensure timely and compliant submission.
- Consolidate and identify the total expenses such as entertainment, fuel, food and groceries, shopping for loan processing.
- Collaborated with loan advisers to streamline operational workflows and elevate service delivery, including coordinating the refixing of fixed interest rates for one- to two-year terms with ASB and ANZ Bank.
- Managed the Home Loan Adviser's inbox by prioritising communications and proactively informing clients of critical loan deadlines to ensure timely action and smooth processing.
- Creating an Income Protection Policy (IPP), especially in the context of providers like AIA.
- Request the latest information on ASB Bank's current home loan interest rates, including fixed-term options available.
Senior Administration Executive
Huttons Asia Pte Ltd
04.2017 - 03.2023
- Act as the main point of contact for associates' inquiries regarding property documentation, recruitment matters, and resolving issues promptly and professionally.
- Oversee salesperson registration, promotions, resignations, and compliance tracking, maintaining detailed and up-to-date records.
- Support associate recruitment functions, including onboarding new property agents, maintaining records and resolving issues.
- Facilitate compliance processes for salesperson licensing applications, renewals, and removals, liaising with the Council Estate Agency (CEA).
- Provide high-level administrative support to the Head of Operations of the Salesperson Recruitment in updating and reporting new approved Salesperson registrations and resignations weekly and monthly.
- Deliver comprehensive administrative assistance to the Head of the Assistant Director by maintaining accurate records and updates on new Salesperson Registrations and Resignations to ensure timely communication of relevant data.
- Collaborating with other team members to streamline the CEA registration application and resignation process.
- Handle associates and customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Facilitate Continuing Professional Development (CPD) course registrations by coordinating schedules, providing relevant information, and addressing inquiries to ensure a seamless experience for salespersons.
- Assist and support our leadership team with scheduling, bookings, event planning, and reporting.
- Coordinate training schedules, monitor registration progress, and ensure attendance tracking, supporting the professional development of sales teams.
Admin cum Customer Service Supervisor
HSR International Realtors Pte Ltd
11.2008 - 09.2015
- Handling complex documentation, financial transactions, real estate compliance processes, and database management.
- Coordinate with government agencies (HDB, IRAS) for property transactions, tenancy renewals, purchasing and selling HDB flats and stamp duty submissions to ensure adherence to statutory requirements.
- Oversee and manage real estate documentation, salesperson registration, compliance tracking, and commission processing to ensure accuracy and efficiency.
- Collaborate with the team operations and Accounts Receivable to obtain proof of delivery documentation.
- Overseeing salesperson registration, processing commission payouts, and liaising with government agencies such as the Housing and Development Board (HDB) and the Inland Revenue Authority of Singapore (IRAS).
- Managing databases, preparing documents, maintaining accurate financial records, and overseeing office supplies inventory.
- Provide exceptional support to agents, tenants, landlords, and co-broke partners, ensuring inquiries are promptly addressed and concerns are resolved efficiently.
- Coordinating with government statutory boards and overseeing salesperson registration and compliance procedures
- Coordinating training programs, including Continuing Professional Development (CPD), Listing Mastery, and Negotiation Mastery for licensed salespersons, Real Estate Salesperson (RES) and Real Estate Success Strategies (RESS).
- Overseeing compliance procedures and ensuring the accurate processing of salesperson applications, promotions, resignations, and transfers of salespersons, ensuring all documentation is accurately recorded and compliant with company policies.
- Process financial transactions, including commission payments, petty cash handling, and invoicing, bank referrals, ensuring accuracy and compliance.
- Assist in monitoring and verifying online exclusive property submissions, ensuring compliance with guidelines.
- Operate POS systems for property rental and sales transactions, processing payments, refunds, and invoice management.
- Facilitate compliance processes for salesperson licensing applications, renewals, and removals, liaising with the Council Estate Agency (CEA).
- Coordinate with the Head of the recruitment, marketing and training departments for any promotion or new guidelines for registration of a new salesperson.
- Led, trained and mentored new staff, ensuring familiarity with company processes, customer service standards, and transaction handling.
Sales and Marketing Staff
Adtouch
05.2004 - 06.2007
- Handles customer complaints for Installations and Defective items
- Ensure all customer orders are processed accurately, coordinating with logistics for timely shipments.
- Facilitate sales transactions, issue purchase orders (P.O.), and manage shipping documentation.
- Assist walk-in and wholesale customers, providing product information and purchase guidance.
- Responsible for evaluating and encouraging repeat sales by rewarding loyal customers.
- Provide expertise on plastic pallets, tables, chairs, units, and polycarbonate sheets, ensuring customers receive informed product recommendations.
- Attend construction shows, blitzes, and client visits to stay updated on industry trends and customer needs.
Sales and Marketing Supervisor
Junrex Cellphones and Accessories
04.2001 - 04.2004
- Maintain and develop relationships with existing customers.
- Collaborating with teams to streamline order fulfilment.
- Managing existing client accounts and receiving sales payments.
- Visiting potential customers for new business and attending product launches and blitzes.
- Negotiating the terms of an agreement and closing sales.
- Communicating and describing a product feature to the customers
- Conducted regular inventory checks to maintain accurate stock levels and sales updates.
- Collaborated with team members to achieve sales targets and maintain high-standard performance.
Inventory
Junrex Cellphones and Accessories
01.2000 - 04.2001
- Accurately encode received stock into inventory management systems, ensuring correct categorisation.
- Conducted inventory checks, managed stock levels, and ensured timely merchandise restocking.
- Conduct regular inventory audits, identifying discrepancies and ensuring stock accuracy.
- Analyse product trends to identify fast-moving and slow-moving inventory, ensuring optimised stock management.
- Perform packing and tagging of new accessories, units, and cards from suppliers for retail display.
- Consolidate, utilise, and evaluate stocks based on the sales report prepared by the cashier and store manager.
- Manage product movement by identifying which products are fast and slow-moving.
- Ensure accurate pricing and classification of inventory, supporting streamlined sales operations.
- Issue purchase order (P.O.) invoices and arrange shipments to ensure timely deliveries.
Inventory / Cashier
Jonrex General Merchandising
03.1996 - 01.2000
- Packing and tagging of prices for new construction materials from the supplier.
- Perform monthly inventory, identify the fast-moving products maintain current inventory records.
- Consolidating the cash register at the end of each shift and preparing sales for deposits.
Education
Master's in Business Administration - Operations and Logistics
Auckland Institute of Studies
Auckland, New Zealand11-2024
Bachelor of Science - Hotel and Restaurant Management
University of Cebu
Cebu City, Philippines03-1996
Skills
- Proficient with Microsoft Office: PowerPoint, Excel, Pivot, V-Lookup
- Customer Service Excellence and Administrative Management
- Collaboration & Communication
- Warehouse Management Systems (WMS) & Oracle NetSuite
- Cycle Counting & Audit Management
- Financial Transactions & POS Systems
- Ambassador for the Firm
Accomplishments
- Resolved product issue through consumer testing.
Affiliations
- Society of Human Resource Management
Certification
- [Area of certification], [Company Name] - [Timeframe]
Interests
Timeline
Client Services Coordinator II
Fragomen Pty Limited
07.2025 - Current
Warehouse Inventory Management Intern
Orbital Fire Limited
08.2024 - 10.2024
Administration - Casual
New Zealand Home Loans
01.2024 - 08.2024
Senior Administration Executive
Huttons Asia Pte Ltd
04.2017 - 03.2023
Admin cum Customer Service Supervisor
HSR International Realtors Pte Ltd
11.2008 - 09.2015
Sales and Marketing Staff
Adtouch
05.2004 - 06.2007
Sales and Marketing Supervisor
Junrex Cellphones and Accessories
04.2001 - 04.2004
Inventory
Junrex Cellphones and Accessories
01.2000 - 04.2001
Inventory / Cashier
Jonrex General Merchandising
03.1996 - 01.2000
Bachelor of Science - Hotel and Restaurant Management
University of Cebu
Master's in Business Administration - Operations and Logistics
Auckland Institute of Studies