Lorraine Manalo

Managing the reception / front-desk areas

• Receive and direct patients to the appropriate staff member
• Receive, direct, relay telephone messages in a warm and friendly manner
• Meets and greets patients in a friendly and professional manner
• Keep the reception and front-desk neat and tidy

Providing office support

• Register patients, collect payments and book appointments
• Use the "SCMS and SEMR" software to manage clinic operations
• Open and date stamp all general correspondence
• Assist in the planning and preparation of meetings, exhibitions, and other functions from time to time
• Provide word-processing and secretarial support

Performing clerical duties

• Manage patient case notes, including maintenance of a current and accurate filing system
• Perform monthly inventory / stock-taking
• Monitor usage and replenish office supplies
• Coordinate the repair and maintenance of office equipment

Performs therapy services

• Preparing the treatment room
• Pre and post patient managementÂ
• Observing and upholding infection control
• Promoting a holistic and multi-disciplinary approach to patient care