Lotus Ken
Auckland
Summary
Motivated worker who is dedicated to going above and beyond in service. Excels at communication with coworkers as well as building rapport with customers, and multitasking abilities which see each task undertaken with speed and efficiency.
Held working positions in various fast paced environments for over five years, and known not only for efficiency and a hard work ethic but for maintaining a consistently upbeat, positive attitude.
Proficient in managing stress and problem solving capabilities to maintain an excellent standard of service.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Auckland Art Gallery
09.2022 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Took part in visual merchandising to ensure a pleasant and accessible experience for customers.
Food Expeditor
Mekong Baby
02.2021 - 08.2022
- Trained new expeditors and food runners according to company policies and standards.
- Acted as the point of communication between front and back of house, ensuring service ran smoothly by minimising miscommunication.
- Excelled at problem-solving to ensure both sides of the team remained working smoothly.
Restaurant Busser/Waitress
Depot Eatery
02.2020 - 12.2021
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
- Engaged in suggestive selling and other sales techniques.
- Offered product samples, answered questions and helped customers find items.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Waitress
Swanson RSA
02.2018 - 02.2020
- Experience with high energy, busy environments which has taught how to be quick while still carrying out tasks with efficiency. Able to juggle many responsibilities at one time, still completing each task to high standards.
- Fulfilled multiple roles at current workplace. Adaptable to change, also comfortable across many different types of roles.
- Experience in training new staff, wait staff particularly, in their roles.
- Strong problem solving skills especially when it comes to handling customer complaints satisfactorily, promptly resolving issues through commitment to upstanding service.
- Worked functions additional to usual dinner time rush within restaurant. Handled constant refilling of function buffets alongside typical waitress duties of clearing, resetting tables for guests sometimes numbering around 150 people in total. ]
Education
High School Diploma -
Waitakere College
Skills
- Extremely organized
- Conflict resolution techniques
- Adaptability
- Guest relations
- Interactive communication skills
- Multitasking abilities
- Teamwork
Timeline
Retail Assistant
Auckland Art Gallery
09.2022 - Current
Food Expeditor
Mekong Baby
02.2021 - 08.2022
Restaurant Busser/Waitress
Depot Eatery
02.2020 - 12.2021
Waitress
Swanson RSA
02.2018 - 02.2020
High School Diploma -
Waitakere College
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