Lotus Morgan
Milford,AKL
Summary
Resourceful Hospitality Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, operational management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring positive experiences for both guests and staff. Committed to maintaining quality standards and improving service delivery.
Overview
6
6
years of professional experience
Work History
Hospitality Manager
McDonalds
Birkenhead, Auckland
06.2024 - Current
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Managed daily operations of the front desk, including check-in and check-out procedures, room assignments, reservations.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Hospitality Manager
McDonalds
Northcote , Auckland
11.2022 - 06.2024
- I did the following as stated above, i have however transferred from one store to another, within the same franchise as they needed new managers for their newly opened store.
- Built and maintained productive relationships with employees.
- Delegated work to staff, setting priorities and goals.
- Scheduled space or equipment for special programs, meetings and conferences.
- Coached staff on strategies to enhance performance and improve customer relations.
Hospitality Team Member
McDonalds
Northcote , Auckland
04.2019 - 11.2022
- Greeted guests in a friendly and professional manner.
- Provided customer service to ensure guest satisfaction.
- Assisted with the preparation of food and beverage items for customers.
- Received payment from customers and processed transactions accurately.
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Ensured that all orders were filled accurately and delivered on time.
- Organized tables according to customer preferences.
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Performed opening and closing duties as assigned by management.
- Restocked supplies as needed throughout shift.
- Followed health department guidelines when handling food items.
Education
NCEA Level 3
Westlake Girls Highschool
Auckland 11-2021
Skills
- Food Safety Regulations
- Front Office Management
- Labor cost control
- Staff Training and Development
- Complaint Handling
- Health and safety compliance
- Facility Management
Affiliations
- Pilates
- Gym
- Long walks
References
References available upon request.
Timeline
Hospitality Manager
McDonalds
06.2024 - Current
Hospitality Manager
McDonalds
11.2022 - 06.2024
Hospitality Team Member
McDonalds
04.2019 - 11.2022
NCEA Level 3
Westlake Girls Highschool
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