Summary
Overview
Work History
Education
Skills
Websites
Languages
Professional References
Personal Information
Timeline
Generic

Louane Domingues Leite

Christchurch,New Zealand

Summary

Dynamic professional with extensive background in customer service and operations, particularly at Apex Car Rentals. Demonstrated expertise in financial reporting and accounts payable management, bolstered by exceptional relationship management capabilities. Effectively spearheaded initiatives that elevated client satisfaction and optimized processes, resulting in substantial revenue growth and enhanced operational efficiency.

Overview

17
17
years of professional experience

Work History

Costumer Services & Sales Operations Representative

Apex Car Rentals / Avis Budget Group
10.2024 - 05.2025
  • Delivered front-line customer service, assisting clients with vehicle rentals, processing bookings, rental agreements, and payments at the counter.
  • Promoted additional products and services (insurance options, GPS, upgrades) to meet customer needs and drive revenue.
  • Managed incoming calls, emails, and in-person enquiries with professionalism and efficiency.
  • Supported back-of-house operations including vehicle inspections for damages, cleanliness, and maintenance issues.
  • Coordinated vehicle logistics, including pick-up, drop-off, and parking, ensuring fleet readiness and service standards.
  • Maintained accurate records and adhered to company policies and rental procedures.

Operations & Business Development Manager

Vital Language
01.2018 - 10.2024
  • Advised Brazilian clients on international education options (language courses and university programs) across destinations including New Zealand and Australia.
  • Managed end-to-end customer service, from first contact to post-sale support, ensuring a high level of client satisfaction.
  • Led the sales team as Head of Sales, offering daily support, mentoring, and guidance to increase conversion rates.
  • Oversaw strategic business development initiatives in New Zealand, identifying growth opportunities and building partnerships with educational institutions.
  • Managed partner relationships, including invoicing, tuition payments, enrolments and accurate data entry.
  • Created and executed digital content strategies across Instagram, YouTube, Facebook, and TikTok to promote programs and increase lead generation.
  • Acted as the central point of contact for operations, marketing, and client success in the New Zealand office.

Assistant Manager / Costumer Services

Ichiban Restaurant
Christchurch
01.2021 - 01.2023
  • Supported the manager in daily operations, team supervision, and customer service to ensure smooth and efficient service.
  • Trained and supervised front-of-house staff, maintaining high standards of service, hygiene, and customer satisfaction.
  • Managed bookings, customer complaints, and special requests, providing professional and timely solutions.
  • Assisted with inventory control, supplier coordination, and ordering of food and beverage stock.
  • Handled cash reconciliation, POS systems, and basic financial reporting at the end of shifts.
  • Ensured compliance with food safety and workplace health regulations.
  • Played a key role in motivating the team and supporting staff development through on-the-job coaching.

Finance and Process Analyst

Genpact
Brazil
01.2015 - 01.2017
  • Managed digital workflow tracking and task coordination in Newgen, ensuring SLA and KPI compliance.
  • Processed invoices and payment receipts in the ERP system with tax compliance checks based on legislation and CNAE.
  • Resolved invoice discrepancies, prepared audit reports, and ensured accurate finalization of digital processes.
  • Provided support via ServiceNow and Veeva, and responded to requests from finance, tax, and accounting teams.
  • Supported audits, submitted FCFs on time, and delivered monthly KPI reports and performance insights.
  • Acted as a client liaison, contributing to daily meetings, process improvements, and project implementations, including offshore transition studies.

Accounts Payable Analyst

Genpact
Brazil
01.2014 - 01.2015
  • Managed end-to-end accounts payable processes in SAP, including invoice processing, payments, reconciliations, and issue resolution.
  • Handled supplier communications, payment discrepancies, and reprocessing of failed transactions.
  • Prepared KPIs and financial reports to support decision-making and monitor performance.
  • Supported audits and maintained accurate financial records and documentation.
  • Assisted in ERP (SAP) configurations and continuous process improvements in the finance area.
  • Conducted audits of corporate credit card expenses to ensure policy compliance and accurate financial reporting.

Costumer Service Officer / Banking Assistant

Bradesco Bank
Brazil
01.2008 - 01.2014
  • Delivered high-quality customer service across multiple roles, including Teller, Administrative Supervisor, and Account Manager (Retail and SME).
  • Handled daily banking operations such as deposits, withdrawals, account management, and issue resolution at the front desk and teller positions.
  • Supported the Branch Manager and Business Account Manager in client onboarding, documentation, and service delivery for corporate accounts.
  • Managed a portfolio of personal banking clients, providing tailored financial advice, product recommendations, and relationship support.
  • Supervised administrative activities, ensuring operational efficiency and compliance with internal banking procedures and regulatory standards.

Education

NZ Diploma - Business Leadership and Management (Level 6)

Aspire 2
Christchurch, NZ
12.2025

Certificate - Digital Marketing

The Career Academy
Christchurch, NZ
12.2024

Bachelor’s Degree - Business Administration (Level 7)

Unipac
Brazil
12.2012

Certificated Bank Manager - Financial Services (Level 5)

FGV Institute
Brazil
12.2011

Microsoft Office Efficiency -

Brazil
Brazil

Skills

  • Financial reporting and KPIs
  • Accounts payable management
  • ERP systems expertise
  • Audit support and compliance
  • Payment processing and resolution
  • Bank reconciliation assistance
  • Cash handling and reconciliation
  • Sales support for financial products
  • CRM and banking systems proficiency
  • Customer service and relationship management
  • Social media and content strategy
  • Attention to detail and problem solving

Languages

  • English
  • Portuguese
  • Spanish

Professional References

  • Cameron, 0211906717
  • Caio Cesar, 0211955495
  • Catherine, 0273560916

Personal Information

Residency: Permanent Resident

Timeline

Costumer Services & Sales Operations Representative

Apex Car Rentals / Avis Budget Group
10.2024 - 05.2025

Assistant Manager / Costumer Services

Ichiban Restaurant
01.2021 - 01.2023

Operations & Business Development Manager

Vital Language
01.2018 - 10.2024

Finance and Process Analyst

Genpact
01.2015 - 01.2017

Accounts Payable Analyst

Genpact
01.2014 - 01.2015

Costumer Service Officer / Banking Assistant

Bradesco Bank
01.2008 - 01.2014

NZ Diploma - Business Leadership and Management (Level 6)

Aspire 2

Certificate - Digital Marketing

The Career Academy

Bachelor’s Degree - Business Administration (Level 7)

Unipac

Certificated Bank Manager - Financial Services (Level 5)

FGV Institute

Microsoft Office Efficiency -

Brazil

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Louane Domingues Leite