Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Louela Bellezas

Mount Roskill

Summary

Detail-oriented professional with a strong track record of aligning organizational practices to meet business objectives. Demonstrates exceptional skills in pressure management and adaptability, enhancing brand presence in dynamic environments. Proven ability to implement organized strategies that drive success and efficiency.

Overview

12
12
years of professional experience

Work History

Laundry Worker

Taylor's Laundry
Point Chevalier
10.2022 - Current
  • Hang washed laundries for drying, classify them to appropriate categories by entering codes to the register.
  • Monitored operation of dryers, fax folder machine and strapper machine to ensure proper functioning.
  • Inspected cleaned items for spots or tears before folding.
  • Folded clean laundry neatly into stacks or bundles.
  • Organized finished products in storage areas or on shelves.

Content Moderator

Alorica Philippines Inc.
Cebu City
06.2020 - 08.2022
  • Reviewed content for compliance with internal policies and procedures.
  • Monitored user-generated content for violations of community standards.
  • Investigated complaints regarding inappropriate or offensive material.
  • Performed moderation tasks such as deleting, editing, and suspending accounts.
  • Ensured adherence to company guidelines while moderating online forums and social media sites.

Technical Support Representative

Convergys (Concentrix)
Cebu City
10.2013 - 02.2018
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshooting customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Maintained detailed records of customer interactions and transactions.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Ensured compliance with company policies and procedures regarding technical support operations.

Education

Bachelor of Science - Business Administration in Entrep. Marketing

Mindanao State University
Marawi City, Lanao Del Norte, Philippines
04.2004

Skills

  • Updating Logs
  • Operating Equipment
  • Maintaining Safety Practices
  • Customer Service
  • Technical Support
  • Product Troubleshooting
  • MS Office Proficiency
  • Call Center Operations

References

Matilda Lily Matatia-Shepherd, Auckland City Council, Housekeeping Team Leader, 02108410736

Languages

English
Professional

Timeline

Laundry Worker

Taylor's Laundry
10.2022 - Current

Content Moderator

Alorica Philippines Inc.
06.2020 - 08.2022

Technical Support Representative

Convergys (Concentrix)
10.2013 - 02.2018

Bachelor of Science - Business Administration in Entrep. Marketing

Mindanao State University

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Louela Bellezas