Louis Banfield

My role at Diligent revolves around retention of my current pool of clients, which is around 250. We are also responsible for expansion sales by finding out how our extensive range of functions can best serve our client as they start to look more towards ESG and governance practices. Due to this role my time management skills are very good allowing for me to prioritise important tasks as well as be there for all of my clients as they need. I am a very effective communicator no matter what the situation in order to get the best result for the client and ensuring they are always happy and well looked after. My clients currently range in size from $10,000 per annum to $900,000 per annum as well as country of origin, from Papa New Guinea, Australia and New Zealand. This has given me a unique insight into the different cultures and internal workings of business’ from all around the APAC region.

Some other Key attributes of my role are:

• Provided business, technical and product knowledge in support of post-sales activities.
• Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training.
• Met or surpassed renewal rates and upgrade goals.
• Provided customer and market feedback to product team to help build features and solutions.
• Assisted management with first-level support inquiries.
• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Growing my 300 existing accounts with expansion opportunities and discovery calls
• Collaborated with sales and product teams to address customer success objectives.
• Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
• Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
• Developed creative solutions to meet individual client needs.

• Greeted customers and clients to create welcoming atmosphere.
• Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Assisted team with operational policies and procedures to drive services.
• Established relationships with prospects and customers to promote product understanding and drive sales growth.
• Developed and maintained positive relationships with key decision-makers and influencers.
• Won new business by articulating full value of company's capabilities to prospects.
• Achieved and exceeded monthly and annual sales targets.
• Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
• Developed successful strategies for identifying and converting prospective clients to long-term customers.
• Conducted market research to identify potential opportunities and understand customer needs.
• Used data analytics to identify and track sales trends and develop actionable insights.
• Participated in trade shows and other promotional events to build brand awareness and generate leads.
• Crafted persuasive sales pitches to communicate value of company products and services.

• Created and managed social media campaigns to increase brand engagement.
• Conducted market research to identify new opportunities and target markets.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Continually maintained and improved company's reputation and positive image in markets served.
• Coordinated with design and media teams to develop high-quality creative assets.
• Launched successful digital marketing campaigns that achieved goals for increased website traffic.
• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.