Louis Darrall
Manchester, United Kingdom
Summary
I am a highly motivated, ambitious and hard working individual who has recently moved to the United Kingdom from New Zealand on a Youth Mobility Scheme Visa. I spent the last 4 years working as a hotel duty manager in Wellington. Through this role I obtained an LCQ managers certificate, allowing me to perform duties as a manager of an establishment with a liquor licence in New Zealand. I was first introduced into the hospitality industry when I worked as a receptionist for another hotel based in Wellington. Prior to this, I worked in a retail and customer service role as a grocery assistant at a supermarket chain while I studied. Throughout my previous employment roles, I have developed extensive customer service experience at retail, administrative and managerial levels. I am constantly looking to add to and further enhance the skillset I have, and am eager to begin my journey on the other side of the world.
Overview
9
9
years of professional experience
Work History
Hotel Duty Manager
Rydges Wellington
10.2019 - 12.2023
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of 10+ front desk agents and helped to resolve issues arising during shifts.
- Provided exceptional service and assistance to guests upon check-in.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Hotel Receptionist
Wellington Management Group
06.2018 - 08.2019
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Answered phone calls throughout shift, closely following strict guidelines for customer service and satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed late check-ins and directed guests to rooms and facilities.
Retail Assistant
New World Karori
02.2015 - 05.2018
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Wellington College
Wellington, NZ10.2016
Skills
- Attention to detail
- Effective leader
- Strong work ethic
- Excellent communication skills
- Punctuality
- Organisation
- Cooperative
- Decision making
- Adaptability
- Ability to problem solve
- Eagerness to learn and develop myself and others around me
Qualifications and Achievements -
- New Zealand Licence Controller Qualification (Liquor Licence)
- New Zealand Red Cross Essential First Aid Course.
References -
Reference One - Brendon Ryan (General Manager at Rydges Hotel Wellington)
- brendon_ryan@evt.com
Reference Two - Jasmin Kale (Supervisor at New World Supermarket Karori)
- jazzi.k@hotmail.com
Further contact details for references available on request.
Timeline
Hotel Duty Manager
Rydges Wellington
10.2019 - 12.2023
Hotel Receptionist
Wellington Management Group
06.2018 - 08.2019
Retail Assistant
New World Karori
02.2015 - 05.2018
High School Diploma -
Wellington College