Louise Afoa
Papakura
Summary
Developed critical thinking and collaboration skills in fast-paced academic environment. Seeking to transition into new field, leveraging strengths in customer service. I am prepared to contribute to team-oriented setting with focus on continuous improvement and innovation. Offering strong interpersonal and organizational skills, ready to learn and thrive in dynamic environment. I have a solid understanding of customer service and (retail & corporate) principles. I am ready to use and develop problem-solving and analytical skills in this role.
Overview
2
2
years of professional experience
Work History
Student
Eden Park Caterer
03.2023 - 05.2025
- 2 years experience
- Corporate Worker
- Retail Worker
- Ensured timely completion of tasks through effective time management and communication
- Customer service experience- VIP Functions, Concerts, Rugby Games, ECT
- Netball Captain, 2022, 2023, 2025
- Netball Umpire 2018-2020
- Collaboration Work
- Problem Solving
- Assisted in food preparation, ensuring adherence to safety and hygiene standards.
- Supported event setup and breakdown, maintaining efficiency during high-volume service periods.
- Collaborated with team members to deliver exceptional customer service experiences.
- Learned and operated kitchen equipment safely, enhancing operational productivity.
- Organized storage areas for ingredients, improving accessibility and inventory management.
- Adapted quickly to changing priorities during peak service times, demonstrating flexibility.
- Contributed to menu planning discussions, providing input based on customer feedback.
- Maintained cleanliness of workstations, fostering a safe and sanitary environment for staff and guests.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Developed strong relationships with parents and guardians through consistent communication about student progress and goals.
- Championed a growth mindset culture within the classroom, inspiring students to embrace challenges and persevere through obstacles in pursuit of their academic goals.
- Increased student participation by incorporating group activities and peer feedback sessions.
Education
Academic Award -
Pacific Advance Secondary School
Otahuhu11-2023
No Degree - Hospitality
Papakura High School
Papakura10-2025
Certificate - Health Care Course
New Zealand Secondary Education
Manukau, NZ09-2025
Skills
- Service Excellence
- Effective Multitasking
- Effective Time Management
- Leadership Skills
- Team Collaboration
- Adaptability
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Team collaboration
- Punctual and reliable
- Active listening
- Active learning
- Energetic and enthusiastic
- Customer service
- Reading comprehension
- Performance improvement
- Team development
- Critical reflection
Languages
English
Full Professional
Samoan
Limited Working
Interests
- Participate in volleyball and netball, as recreational activities to maintain physical fitness
- Camping
- Enjoy hobbies that combine physical activity with outdoor exploration
- Passionate about balancing physical health with mental and emotional wellness
- Team Sports
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- I have a passion for photography and editing photos
- Fashion and Style
- Personal Development and Self-Improvement
Timeline
Student
Eden Park Caterer
03.2023 - 05.2025
Academic Award -
Pacific Advance Secondary School
No Degree - Hospitality
Papakura High School
Certificate - Health Care Course
New Zealand Secondary Education
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