Louise Averill
Herne Bay
Summary
I would consider myself as being honest, reliable, trustworthy with a genuine desire to help, assist, encourage and listen to those in need. With my many years of experience looking after people especially the vulnerable this has taught me to adapt quickly to peoples requirements.
Driving miss daisy has been a position where my previous skills and abilities have been needed on a more regular constant daily basis. And this involves looking after clients who are mentally challenged to our wheelchair bound to our elderly.
I put others first and I am always looking at ways to make their life a little easier. I will go out of my way to make them feel important.
I have a strong work ethic with a giving thoughtful heart. I am practical and flexible.
And have strong morals.
In addition I have a First Aid certificate
Dementia training
Hobbies include: Gardening, Travel, Baking, Walking.
Overview
32
32
years of professional experience
Work History
Companion Driver
Driving Miss Daisy
05.2022 - Current
- Provided safe, reliable transportation for clients to appointments and social events.
- Assisted clients with mobility challenges, ensuring comfort and security during travel.
- Developed strong relationships with clients, enhancing their overall experience and satisfaction.
- Adapted to changing client needs, demonstrating flexibility in service delivery and support.
- Handled sensitive client information with discretion, maintaining strict confidentiality at all times.
- Developed strong rapport with clients, fostering trust and long-lasting professional relationships.
- Provided companionship and emotional support during travel, enhancing client experience.
Ground Staff
Air New Zealand
01.1998 - 11.2022
- Assisted with passenger check-in processes, ensuring efficient workflow and customer satisfaction.
- Monitored safety protocols to maintain compliance with aviation regulations and enhance operational safety.
- Provided support during boarding procedures, facilitating smooth transitions for passengers and crew.
- Collaborated with team members to address passenger inquiries, improving communication and service quality.
- Implemented feedback mechanisms to enhance service delivery based on passenger experiences and suggestions.
- Trained new staff on operational procedures, fostering a collaborative environment focused on excellence in service delivery.
- Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
- Provided exceptional customer service during irregular operations such as flight cancellations or rebooking situations.
- Promoted a positive work environment through effective teamwork and open communication among colleagues.
Flight Attendant
Emirates Airlines
08.1993 - 11.1997
- Delivered exceptional customer service while ensuring passenger comfort and safety during flights.
- Assisted in pre-flight briefings, demonstrating knowledge of emergency procedures and safety protocols.
- Collaborated with cabin crew to maintain high standards of service and operational efficiency.
- Managed in-flight sales transactions and inventory, contributing to overall revenue generation for the airline.
- Provided support during boarding and disembarkation processes, enhancing overall passenger experience.
- Trained new cabin crew members on service protocols and safety regulations to ensure compliance and consistency.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Delivered exceptional customer service by addressing passenger needs and inquiries during flights.
Education
High School Diploma -
Diocesan School
Epsom, AUKSkills
Customer service
Active listener
Pro Active
Problem solver
Time management
Adaptability
Critical thinker
Emotional intelligence
Timeline
Companion Driver
Driving Miss Daisy
05.2022 - Current
Ground Staff
Air New Zealand
01.1998 - 11.2022
Flight Attendant
Emirates Airlines
08.1993 - 11.1997
High School Diploma -
Diocesan School