Louise Balle

Assisted with application forms. Learnt how to use the CRM system while training for my Residential Lending Certificate (Level 5)

• Knowledge and understanding of financial legislation including CCCFA, AML.
• Deliver a high standard of communication to the dealer network throughout the application processing.
• Execute document verification procedures accurately and promptly.
• Execute contracts while ensuring accuracy and adherence to company guidelines.
• As a Credit Analyst with delegated lending authority, I granted approvals for lending up to $100k.
• I significantly grew the franchise's dealer network during my tenure.
• Enabled straightforward communication between dealerships and clients, resulting in positive outcomes.
• Contacted clients to discuss outstanding debts, payment options, and resolve disputes.
• Negotiating payment arrangements that are mutually agreeable to both the client and the company.
• Ensure a high level of customer experience.
• Provide support to team members in navigating difficult decision-making situations and mentor new team members and trained new employees.
• Assume responsibilities beyond the usual scope by providing coverage for the franchise owner during his absence.