Summary
Overview
Work History
Skills
References
Timeline
Generic

Louise Buckman

Unsworth Heights,AUK

Summary

With a proven track record at St John, I excel in delivering top-notch patient care and emergency response, showcasing my compassion and medical equipment operation skills. I've significantly enhanced patient satisfaction and safety, demonstrating a strong ability to adapt and excel in diverse roles. My commitment to excellence and continuous skill development sets me apart.

Overview

12
12
years of professional experience

Work History

Customer Sales and Service Expert

Farmers
Kaitaia, Northland
02.2016 - 12.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, queries, and complaints.
  • Processed payments using a variety of methods such as cash, check, credit card and debit card transactions.
  • Advised customers on product features, benefits and warranties.
  • Monitored inventory levels for out-of-stock items and placed orders when necessary.
  • Developed strong relationships with clients through effective communication skills.

Laundry and Dry Cleaning Assistant

Doubtless Bay Laundry
Mangonui, Northland
01.2014 - 12.2024
  • Received and sorted laundry items for cleaning or repair.
  • Checked incoming orders against invoices to ensure accuracy of delivery.
  • Operated washing machines, dryers, and other laundry equipment in accordance with safety protocols.
  • Assisted customers by providing information on services, pricing and product availability.
  • Inspected finished garments for stains and damage prior to packaging for delivery.
  • Performed spot removal treatments on stained items as necessary.
  • Pressed clothing using an ironing board, steam press or hand-held steamer.

Bach Care

Kerikeri Holiday Homes
Kerikeri , Northland
01.2020 - 11.2023
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.

Housekeeping and Laundry Attendant

Private Home Care
Mangonui, Northland
06.2020 - 03.2023
  • Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
  • Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
  • Washed, dried, folded and ironed clothes according to customers' preferences.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

St John Officer

St John
Mangonui, Northland
01.2013 - 02.2016
  • Assessed patients, determined the appropriate course of action and provided emergency medical treatment.
  • Monitored vital signs including pulse, respiration, blood pressure and temperature.
  • Provided pre-hospital care to critically ill or injured patients in accordance with protocols.
  • Transported patients safely to hospital while maintaining a high level of patient comfort and safety.
  • Administered medications, oxygen therapy and other treatments as required by the patient's condition.
  • Performed basic life support procedures such as CPR and defibrillation when necessary.
  • Interacted with family members to explain the situation and provide emotional support during transport.

Warehouse Nightfill

The Warehouse
Kaitaia, Northland
01.2015 - 12.2015
  • Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
  • Maintained inventory records and updated stock lists on a regular basis.
  • Organized warehouse space for efficient storage of goods.
  • Inspected products for any damages prior to stocking shelves.
  • Unpacked boxes and checked contents against invoices or other documents.
  • Performed cycle counts as required by management to ensure proper inventory levels were maintained at all times.

Patient Transport Driver

St John
Kaitaia, Whangarei
06.2013 - 04.2014
  • Greeted patients and provided assistance to ensure they arrived at their destination safely.
  • Provided wheelchair assistance when necessary to transport patients between locations within the facility.
  • Utilized a stretcher to move patients from one location to another as needed.
  • Assisted nursing staff in transferring patients into and out of bed, wheelchairs, or other medical equipment.
  • Adhered to safety protocols while transporting patients throughout the hospital or healthcare facility premises.
  • Ensured patient comfort during transport by providing verbal reassurance and support.
  • Maintained cleanliness of ambulatory vehicles; emptied trash receptacles and restocked supplies such as blankets, linens.
  • Monitored vital signs of critical care patients during transport for any changes or irregularities.
  • Administered basic first aid treatments such as oxygen therapy as needed for emergency situations.
  • Managed dispatch calls and scheduled patient transports according to priority level.

Skills

  • Patient Care
  • Compassion and Empathy
  • Personal care assistance
  • Meal Preparation
  • Cleaning and sanitizing
  • Emotional Support
  • Life Skills Development
  • Patient confidentiality
  • Emergency Response
  • Medical Equipment Operation
  • Housekeeping and laundry
  • Daily living support
  • First-aid and CPR
  • Cultural Sensitivity
  • Commercial and residential cleaning
  • Exceptional time management
  • Interior and exterior cleaning

References

Station Manager, St Johns 

Heather Moffat

021 143 6950 

Barfoot & Thompson, Book a Bach 

Beth Clarke 

022 187 7125

Housekeeping & House Sitting

Claudia Goertz 

027 535 8596

Character Reference

Rahine Hita

021 223 1324

Timeline

Housekeeping and Laundry Attendant

Private Home Care
06.2020 - 03.2023

Bach Care

Kerikeri Holiday Homes
01.2020 - 11.2023

Customer Sales and Service Expert

Farmers
02.2016 - 12.2024

Warehouse Nightfill

The Warehouse
01.2015 - 12.2015

Laundry and Dry Cleaning Assistant

Doubtless Bay Laundry
01.2014 - 12.2024

Patient Transport Driver

St John
06.2013 - 04.2014

St John Officer

St John
01.2013 - 02.2016

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Louise Buckman