Louise Clark
Flat Bush Botany
Overview
37
37
years of professional experience
Work History
Customer Services
Wurth NZ
01.2021 - Current
- Sales support for just over 189 Sales Reps.
- Quoting, Pricing, Car Stock, Credits, Tracking customer orders.
- Really whatever it takes to make their days run smoothly.
- Customer Inquires over the phone.
- Preparing quotes for Carters Building, Peacemakers etc.
- A large number of Orders stop on Compliance daily and need to be released due to pricing and GP.
Customer Services Officer, Counter Sales
Carters Your Building Partner,
01.2019 - 01.2021
Customer Services /Marketing Administration Assistant
Husqvarna New Zealand/
01.2010 - 01.2019
- Ability to 0rganise & manage time, take ownership of tasks through to completion
- Excellent phone manner
- Account Payable
- Dealer Projects
Customer Services
Honda Power Equipment / Allpower
01.2009 - 01.2010
- Customer & Sales Representative Liaison
- Order Entry and Inventory Control
Telesales Representative - Customer Services
NZ Safety Ltd
01.2002 - 01.2009
- Customer Services support for 2 Account Managers
- Averaging 25 phone calls daily to existing customers
- Achieved a monthly budget of around $80 - $90K
- Preparing quotes and finding the best pricing for existing & export customers
- Chasing overdue accounts - Credit Control
- Taking incoming phone calls
- Giving advice on what type of safety equipment customers need indifferent situations
- Liaising with suppliers regarding when orders are due into stock and when seeking information about different products
- Yearly targets met and exceeded
- Excellence in customer service
- Outstanding account retention
- Up skilled by attending all in house training and seminars
Warehouse Supervisor
Chainsaw and Outdoor Power
01.1994 - 01.2002
- Customer & Sales Representative Liaison
- Order and Data Entry
- Inventory Control
- Preparing quotes
- Proven problem-solving skills
- High competency in all facets of warehousing operations
- Significant experience and product knowledge in the industry
Warehouse Assistant
Electrolux Group
01.1988 - 01.1994
- Transferred to Husqvarna NZ from Jonsered Chainsaws as Leading Hand/Store person processing customer orders
- Receive and process customer orders, computer order entry
- Customer and dealer liaison
Skills
- Organisational skills
- Customer service skills
- Excellent communication
- Time management
- Problem-solving
- Inventory control
- Order entry
- REFEREES
- Annalea Doherty-Jobes = Senior Accounts Credit Controller (Wurth NZ) 021 02637095
- Donna Filipaina = Store Manager (Carters Onehunga) 021 366757021
- Debbie Martin Supply = Chain Co-Ordinator / Customer Services Supervisor (Husqvarna NZ)
- 021 0471014
Summary - Qualities
- Decisive
- Honest
- Willing to please
- Great work ethic
- Fast learner
- Logical thinker
Hobbies and Interests
All Sports playing and watching
Mindfulness
Spending time with Family and Friends
Playing Football, Netball and also coaching junior kids
Timeline
Customer Services
Wurth NZ
01.2021 - Current
Customer Services Officer, Counter Sales
Carters Your Building Partner,
01.2019 - 01.2021
Customer Services /Marketing Administration Assistant
Husqvarna New Zealand/
01.2010 - 01.2019
Customer Services
Honda Power Equipment / Allpower
01.2009 - 01.2010
Telesales Representative - Customer Services
NZ Safety Ltd
01.2002 - 01.2009
Warehouse Supervisor
Chainsaw and Outdoor Power
01.1994 - 01.2002
Warehouse Assistant
Electrolux Group
01.1988 - 01.1994
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