Louise De Sa
Matamata,WKO
Summary
Adept at workflow optimization and customer service, I enhanced front desk efficiency and guest satisfaction at Tony’s Catering. Leveraging skills in machine operation and problem-solving from Gregorys Equine, I improved production quality and efficiency. My proactive approach resulted in fostering loyalty and streamlining operations, showcasing my ability to adapt and excel in dynamic environments.
Overview
3
3
years of professional experience
Work History
Restaurant Front Desk
Tony’s Catering
06.2024 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Machinist
Gregorys Equine
11.2021 - Current
- Inspected completed parts to verify compliance with specifications and quality standards.
- Operated drill, presses, rivet, sewing, saw machines to produce required parts.
- Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
- Demonstrated flexibility in working with various materials, including metals, plastics, leather and composites, to produce high-quality machined components.
- Worked with team members to improve production processes and procedures.
- Supported team members in troubleshooting complex machine issues, sharing knowledge and expertise to resolve problems quickly.
- Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high-quality work standards.
- Performed preventative maintenance on machines regularly to minimize downtime due to breakdowns or malfunctions.
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
Education
High School Diploma -
Johan Jurgens High School
South Africa 12-2000
Skills
- Workflow optimization
- Front desk operations
- Point-of-sale system
- Customer service
- Problem-solving
- Machine operation
- Troubleshooting
- Machine setup
- Quality control
- Visual inspection
- Machine maintenance
- Manufacturing
- Equipment operation
Timeline
Restaurant Front Desk
Tony’s Catering
06.2024 - Current
Machinist
Gregorys Equine
11.2021 - Current
High School Diploma -
Johan Jurgens High School
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