Louise Kearns
Waiwhetu
Summary
Dynamic customer service professional with a proven track record at The Warehouse, excelling in delivery coordination and inventory management. Adept at optimizing routes and managing time effectively, I consistently enhance customer satisfaction through personalized support and problem-solving skills. Committed to achieving results and fostering strong relationships with clients.
Overview
29
29
years of professional experience
Work History
Independent Contractor
Reach Media
Waiwhetu
06.2024 - Current
- I deliver Circulars and The Hutt News.
- i do two runs. One in Woburn and one in Waiwhetu
- i have to fold and make sure that I have enough to deliver to the places I have to go
Checkout Operator
The Warehouse
Lower Hutt
01.2014 - 08.2014
- I served customers at the checkout
- Made sure there was enough bags, checkout rolls and made sure everything I needed was at checkouts
- helped customers Items in store
- cleaned and made sure checkouts were looking good
Customer Service Representative
The Warehouse
Lower Hutt
01.2014 - 08.2014
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Combined Salon Supplies
Ngauranga
03.2008 - 05.2012
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered inbound calls, chats and emails to facilitate customer service
- Packed orders for courier pick up
- Did stocktakes
- Did banking
- stocked shelves
- answered phone calls
Customer Service/Checkouts/Clothing Sales Associate
The Warehouse
Petone
02.2000 - 02.2008
- Managed fitting rooms, ensuring cleanliness and availability for customer use.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Replenished stock on the sales floor, ensuring merchandise is displayed attractively and accessible to customers.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Restocked shelves with new merchandise as needed.
- Greeted customers to determine wants or needs.
- Attended staff meetings to stay up-to-date on changes in store policies or procedures.
- Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
- Greeted customers and provided excellent customer service.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered customer inquiries regarding product features, pricing, and availability.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Folded and hung clothing items according to store standards.
- Utilized POS systems to process sales, returns, and exchanges efficiently.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Nightfill
The Warehouse
Lower Hutt
03.1996 - 02.2000
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
NaeNae College
Naenae, NZ12-1996
Skills
- Delivery coordination
- Time management
- Route optimization
- Supply restocking
- Customer service
- Inventory management
Timeline
Independent Contractor
Reach Media
06.2024 - Current
Checkout Operator
The Warehouse
01.2014 - 08.2014
Customer Service Representative
The Warehouse
01.2014 - 08.2014
Customer Service Representative
Combined Salon Supplies
03.2008 - 05.2012
Customer Service/Checkouts/Clothing Sales Associate
The Warehouse
02.2000 - 02.2008
Nightfill
The Warehouse
03.1996 - 02.2000
High School Diploma -
NaeNae College
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