Overview
Work History
Timeline
Hi, I’m

Louise Swann

Birkenhead,Auckland
Louise Swann

Overview

39
years of professional experience

Work History

International Travel College

Sales Coordinator
01.2022 - Current

Job overview

  • Company Overview: ITC is an award-winning provider of training courses for the airline, airport, hotel, travel and tourism industries.
  • Coordinating enrollments across multiple campuses.
  • Interviewing prospective students and selling them an appropriate level course.
  • Ensuring complex government documentation is completed precisely to ensure eligible students pay no fees.
  • Teaching on aviation modules.
  • Coached students in difficulty and provided pastoral care
  • ITC is an award-winning provider of training courses for the airline, airport, hotel, travel and tourism industries.

Ministry of Health

Administrator (COVID response)
01.2020 - 01.2022

Job overview

  • Various roles assisting with the COVID response, covering phone support, managed quarantine compliance and health response for the Pacifica community.
  • Provided multilingual phone response to the public during the early stages of the COVID pandemic, helping people identify and connect to the health services they needed.
  • Coordinated incoming international passengers into MIQ facilities at various hotel locations around Auckland.
  • Oversaw wellness aspects (diet, exercise, special medications) and testing compliance.
  • Completed documentation for quarantine completion.
  • Coordinated with medical, nursing, hotel, security, police and defense force staff.
  • Administered arrival of domestic patients into special quarantine once they tested positive.
  • Arranged pickups from hospitals and people's homes.
  • Managed wellness aspects during their confinement.
  • Coordinated support for members of the Pacifica community isolating at home, ensuring they were supplied with medicines, food and other essential personal items.

Air New Zealand

Business Class Trainer
01.2010 - 01.2020

Job overview

  • Member of the cabin crew on long-haul international flights; responsible for safety and comfort of all passengers.
  • Primarily managed customer services in Business and Premium class cabins.
  • Oversaw food and beverage services across entire aircraft.
  • Resolved in-flight passenger difficulties such as medical crises (including life-threatening situations like stoke and heart attack), inappropriate behaviour, anxiety and extreme distress.
  • Briefed staff; directed the cabin crew; coached staff on procedures and quality.
  • Conducted safety and security checks, completed administrative procedures and documentation.
  • Filed reports on flight status and outcomes.
  • Communicated with the captain and co-pilot as well as ground staff to maintain an up-to-date perspective of flight status; involved in decisions about flight operations.
  • Created genuine and unique travel experiences to turn passengers into Air NZ fans.

Air New Zealand

Flight Attendant
01.2005 - 01.2010

Job overview

  • Worked in increasingly more responsible roles across Air New Zealand's domestic and international network.
  • Qualified on multiple aircraft, including 737, A320, 747, 767.

Air New Zealand

Ground Service staff
01.2003 - 01.2005

Job overview

  • Initially worked for Air NZ in its telephone call centre, answering both retail and corporate travel enquiries.
  • Booked customers on flights, and reserved accommodation, cars and sightseeing.

Jimco Furniture & Clothing

Manager
01.1993 - 01.2002

Job overview

  • Established and managed a successful retail business in Cook Islands and Samoa.
  • Started by selling furniture and clothing in one store in Rarotonga.
  • Expanded branches to other Cook Islands and Samoa (growing to four outlets).

Les Mills World of Fitness

Fitness Instructor
01.1987 - 01.2015

Job overview

  • Introduced fitness programmes into Japan, UK and Australia as Les Mills expanded internationally.
  • Qualified instructor in jazzercise, aerobics, Bodyjam Dance, Combat and Body Balance routines.

Timeline

Sales Coordinator

International Travel College
01.2022 - Current

Administrator (COVID response)

Ministry of Health
01.2020 - 01.2022

Business Class Trainer

Air New Zealand
01.2010 - 01.2020

Flight Attendant

Air New Zealand
01.2005 - 01.2010

Ground Service staff

Air New Zealand
01.2003 - 01.2005

Manager

Jimco Furniture & Clothing
01.1993 - 01.2002

Fitness Instructor

Les Mills World of Fitness
01.1987 - 01.2015

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Louise Swann