Hi, I’m
Louise Swann
Birkenhead,Auckland
Overview
39
years of professional experience
Work History
International Travel College
Sales Coordinator
01.2022 - Current
Job overview
- Company Overview: ITC is an award-winning provider of training courses for the airline, airport, hotel, travel and tourism industries.
- Coordinating enrollments across multiple campuses.
- Interviewing prospective students and selling them an appropriate level course.
- Ensuring complex government documentation is completed precisely to ensure eligible students pay no fees.
- Teaching on aviation modules.
- Coached students in difficulty and provided pastoral care
- ITC is an award-winning provider of training courses for the airline, airport, hotel, travel and tourism industries.
Ministry of Health
Administrator (COVID response)
01.2020 - 01.2022
Job overview
- Various roles assisting with the COVID response, covering phone support, managed quarantine compliance and health response for the Pacifica community.
- Provided multilingual phone response to the public during the early stages of the COVID pandemic, helping people identify and connect to the health services they needed.
- Coordinated incoming international passengers into MIQ facilities at various hotel locations around Auckland.
- Oversaw wellness aspects (diet, exercise, special medications) and testing compliance.
- Completed documentation for quarantine completion.
- Coordinated with medical, nursing, hotel, security, police and defense force staff.
- Administered arrival of domestic patients into special quarantine once they tested positive.
- Arranged pickups from hospitals and people's homes.
- Managed wellness aspects during their confinement.
- Coordinated support for members of the Pacifica community isolating at home, ensuring they were supplied with medicines, food and other essential personal items.
Air New Zealand
Business Class Trainer
01.2010 - 01.2020
Job overview
- Member of the cabin crew on long-haul international flights; responsible for safety and comfort of all passengers.
- Primarily managed customer services in Business and Premium class cabins.
- Oversaw food and beverage services across entire aircraft.
- Resolved in-flight passenger difficulties such as medical crises (including life-threatening situations like stoke and heart attack), inappropriate behaviour, anxiety and extreme distress.
- Briefed staff; directed the cabin crew; coached staff on procedures and quality.
- Conducted safety and security checks, completed administrative procedures and documentation.
- Filed reports on flight status and outcomes.
- Communicated with the captain and co-pilot as well as ground staff to maintain an up-to-date perspective of flight status; involved in decisions about flight operations.
- Created genuine and unique travel experiences to turn passengers into Air NZ fans.
Air New Zealand
Flight Attendant
01.2005 - 01.2010
Job overview
- Worked in increasingly more responsible roles across Air New Zealand's domestic and international network.
- Qualified on multiple aircraft, including 737, A320, 747, 767.
Air New Zealand
Ground Service staff
01.2003 - 01.2005
Job overview
- Initially worked for Air NZ in its telephone call centre, answering both retail and corporate travel enquiries.
- Booked customers on flights, and reserved accommodation, cars and sightseeing.
Jimco Furniture & Clothing
Manager
01.1993 - 01.2002
Job overview
- Established and managed a successful retail business in Cook Islands and Samoa.
- Started by selling furniture and clothing in one store in Rarotonga.
- Expanded branches to other Cook Islands and Samoa (growing to four outlets).
Les Mills World of Fitness
Fitness Instructor
01.1987 - 01.2015
Job overview
- Introduced fitness programmes into Japan, UK and Australia as Les Mills expanded internationally.
- Qualified instructor in jazzercise, aerobics, Bodyjam Dance, Combat and Body Balance routines.
Timeline
Sales Coordinator
International Travel College
01.2022 - Current
Administrator (COVID response)
Ministry of Health
01.2020 - 01.2022
Business Class Trainer
Air New Zealand
01.2010 - 01.2020
Flight Attendant
Air New Zealand
01.2005 - 01.2010
Ground Service staff
Air New Zealand
01.2003 - 01.2005
Manager
Jimco Furniture & Clothing
01.1993 - 01.2002
Fitness Instructor
Les Mills World of Fitness
01.1987 - 01.2015
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