Louise Winhall
WoolWorks New Zealand Ltd
Napier,Hawkes Bay
Summary
Strategic senior leader with 27 years of experience in governance, enterprise risk, and operational delivery. Expertise in translating complex business needs into practical frameworks and reliable systems. Proven track record in Board leadership, ERP modernization, cyber security governance, and crisis response. Focused on enhancing operational resilience and sustainable performance through effective systems-thinking and process improvement.
33
years of professional experience
Work History
Corporate and Systems Manager
3 Years 2 Months- Led governance, enterprise risk, compliance, IT governance, business systems, process improvement, crisis management and organisational resilience initiatives. Partnered with Board, executive team, operations and external providers to strengthen assurance, clarify accountability, improve reporting and support sustainable business performance.
- New Zealand’s only wool scouring business.
- Led cross-functional teams to enhance system performance and operational efficiency.
- Developed and implemented strategic initiatives to streamline workflow processes.
- Managed systems integration projects, ensuring alignment with organizational goals.
Administration Manager
21 Years 3 Months- New Zealand’s only wool scouring business.
- Streamlined administrative processes to enhance operational efficiency and reduce turnaround time.
- Developed and implemented policies to ensure compliance with organizational standards and regulations.
- Managed scheduling and coordination of meetings, optimizing resource allocation across departments.
- Completed bi-weekly payroll for 90-100 employees.
Office Administrator
2 Years 9 Months- Provided essential wool scouring services to meet industry demands.
- Streamlined office operations by implementing efficient filing and document management systems.
- Coordinated communication between departments to enhance workflow and information exchange.
- Managed scheduling and logistics for meetings, ensuring optimal use of resources and time.
- Completed bi-weekly payroll for 70 employees.
Customer Service
3 Years- Led implementation of new systems to enhance operational efficiency across departments.
- Developed and maintained documentation for system processes and user training materials.
- Oversaw integration of software tools to streamline data management and reporting.
- Mentored team members on best practices for system usage and troubleshooting.
- Analyzed workflows to identify areas for process improvement and optimization.
- Coordinated cross-functional teams to ensure alignment on system-related projects.
- Evaluated emerging technologies to determine potential benefits for organizational objectives.
- Established performance metrics to assess system effectiveness and drive continuous improvement initiatives.
- Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
- Collaborated with business stakeholders to define system requirements for new technology initiatives, translating needs into actionable project plans.
- Championed continuous improvement initiatives within the IT department by encouraging open communication, collaboration, and knowledge-sharing among team members.
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
- Coordinated with external consultants during system migrations or expansions, ensuring seamless integration with existing infrastructure and minimal disruption to end-users.
- Provided remote troubleshooting and support for users.
- Wrote and updated technical documentation covering system components.
- Assisted customers by providing exceptional customer service and processing transactions.
Accounts Receivable
1 Year- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
- Implemented stringent data protection policies to safeguard sensitive company information from unauthorized access or loss.
- Supervised hiring processes and vendor relationships to maintain smooth operations for the company.
- Spearheaded the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decision making.
- Managed accounts receivable aging reports, prioritizing collections efforts for overdue balances.
Office Junior
1 Year- Streamlined administrative processes to enhance operational efficiency and reduce turnaround times.
- Managed office resources, ensuring optimal utilization and minimizing waste across departments.
- Organized office operations, ensuring efficient workflow and timely completion of administrative tasks.
- Managed scheduling and coordination of meetings, enhancing team communication and productivity.
- Assisted in maintaining filing systems, improving document retrieval efficiency for staff.
- Coordinated cross-departmental communication, fostering collaboration and alignment on organizational objectives.
- Oversaw budget management, implementing cost-saving measures without compromising service quality.
- Developed training programs for staff, improving onboarding experiences and operational knowledge retention.
- Mentored junior staff in best practices for administrative tasks, promoting a culture of excellence and teamwork.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
Education
Bachelor of Arts - Psychology
Skills
Infrastructure management
IT asset management
Security policies
Disaster recovery
Backup solutions
Virtualization solutions
Capacity planning
Data center operations
Network administration
Storage management
Performance optimization
Incident response
Troubleshooting skills
Remote support
System support
Application support
Technical support
Documentation skills
Service delivery
Hardware support
Infrastructure maintenance
Hardware management
Hardware updates
Business process automation
Change management
Continuous enhancement
Disaster planning
Functionality testing
Administration protocols
Team collaboration
Analytical thinking
Problem-solving
Reliability
Attention to detail
Organizational skills
Multitasking
Self motivation
Leadership skills
Professionalism
Adaptability
Continuity planning
Professionalism
Change management
Continuous enhancement
Adaptability
Accomplishments
- Enhanced Board visibility, accountability and management control through modernised governance and policy frameworks.
- Lifted organisational maturity in enterprise risk, incident management, privacy, compliance and business continuity.
- Strengthened IT resilience and assurance through improved backups, infrastructure stability, access controls and vendor accountability.
- Built stronger continuity planning and organisational resilience through major disruption response and recovery activity.
- Increased operational visibility, quality control, reporting and decision-making through ERP and Near Infrared platform development.
- Improved in-house testing accuracy and reduced reliance on external testing through Near Infrared calibration development.
- Strengthened role clarity, performance alignment and decision support through delegated authority, OKR and workforce capability frameworks.
Executive Capability Snapshot
- Governance & Board Oversight
- Governance, Board reporting and policy architecture
- Risk, Compliance & Assurance
- Enterprise risk, compliance, privacy and assurance
- Technology Governance
- IT governance, cyber security, vendor management and disaster recovery
- Resilience & Continuity
- Crisis leadership, business continuity and organisational resilience
- Systems Transformation
- Process engineering, automation, ERP software development and technical systems transformation
- Organisational Accountability
- Organisational design, delegated authority and accountability frameworks
Qualifications & Professional Development
- Culture improvement and trauma-informed leadership certifications — ongoing development
- Governance, risk, privacy, cyber security, HR and systems training — ongoing development
Personal Information
Title: GOVERNANCE | RISK | SYSTEMS | TRANSFORMATION
Timeline
Corporate and Systems Manager
WoolWorks New Zealand Ltd
07.2023 - Current
Administration Manager
WoolWorks New Zealand Ltd
04.2002 - 07.2023
Office Administrator
WoolWorks New Zealand Ltd
07.1999 - 04.2002
Customer Service
Foldaway Industries
01.1996 - 01.1999
Accounts Receivable
Foldaway Industries
01.1995 - 01.1996
Office Junior
Foldaway Industries
01.1994 - 01.1995
Massey University
Bachelor of Arts from Psychology