Louise Zimmermann
Wellington,WGN
Summary
Outgoing, reliable and trustworthy with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Great communication skills with leadership and wanting a position to expand this knowledge.
Overview
2
2
years of professional experience
Work History
Bar Attendant
Te Maura Golf Course
Upper Hutt, WGN
04.2024 - Current
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
Mobile Hairdresser
Hair N There Mobile Hairdresser
Upper Hutt, WGN
01.2023 - Current
- Provided expert advice on proper hair care maintenance between appointments to ensure continued client satisfaction.
- Developed loyal customer base with tailored recommendations for hair care products based on individual preferences.
- Streamlined appointment scheduling process to improve efficiency and accommodate more clients per day.
- Acquired new clients through word-of-mouth referrals from satisfied customers and promotional offers.
- Developed strong relationships with clients to encourage repeat business and referrals.
- Adapted cutting techniques for diverse clientele with different hair types and textures.
Hairdresser
Hair in Mapua
Nelson, NSN
08.2024 - 10.2024
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
Supervisor
Media Works Advertising
Motueka, TAS
04.2023 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Hairdressing
HITTO
Wellington, NZ01-2021
Skills
- Customer service
- Alcohol awareness
- Bar equipment operation
- Payment processing
- Cleanliness and hygiene
- Drink presentation
- Menu memorization
- Drink garnish preparation
- Inventory management
Timeline
Hairdresser
Hair in Mapua
08.2024 - 10.2024
Bar Attendant
Te Maura Golf Course
04.2024 - Current
Supervisor
Media Works Advertising
04.2023 - 12.2023
Mobile Hairdresser
Hair N There Mobile Hairdresser
01.2023 - Current
Hairdressing
HITTO