Louise Tuivaiti
Auckland,New Zealand
Summary
Empathetic Customer Care Consultant known for high productivity and efficient task completion. Skilled in conflict resolution, effective communication, and customer relationship management. Excel at active listening, problem-solving, and adaptability to ensure satisfying customer experiences and resolutions. Highly skilled in customer relationship management and problem resolution. Experience includes managing high-volume inbound calls, effectively addressing customer inquiries, and maintaining customer satisfaction at all times. Strengths include strong communication skills, adaptability to changing environments, and a proactive approach to identifying needs of customers. Previous work has seen significant improvements in customer retention rates through personalized care strategies. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
7
7
years of professional experience
Work History
Customer Care Consultant
Steel & Tube
01.2021 - 01.2024
- We liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted available products and services to customers during service, account management, and order calls.
- Met customer call guidelines for service levels, handling time, and productivity.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Educated customers about billing, payment processing, and supporting policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Coordinated with other departments within the organization to ensure customer satisfaction was met.
Pick Packer
Countdown Distribution
01.2019 - 01.2021
- Followed safety protocols and procedures to minimize workplace accidents.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Operated manual and electric pallet jacks to move merchandise.
- I recorded daily activities for inventory control.
- I worked fast to meet assigned daily picking quotas.
- Coordinated, efficient organization, palletizing, and transportation of completed packages.
- Picked and packed order items.
- Greeted store customers and discussed needs.
- Verified proper labelling and identification on all orders before shipment.
- Labelled, sorted, and organized packages for efficient delivery.
Team Member
The Warehouse
Royal Oak, Auckland
02.2018 - 04.2019
- Provided customer service support to ensure satisfaction.
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Promoted products through effective merchandising techniques.
- Answered phone calls regarding inquiries about products or services.
- Attended staff meetings to stay updated on company policies and procedures.
Team Member
Burger King
Mangere , Auckland
11.2016 - 01.2018
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Developed positive customer relationships through friendly greeting and excellent service.
- Rotated through series of different stations based on team needs.
- Participated in regular training sessions to improve product knowledge and service skills.
- Received deliveries from vendors including checking off invoices against actual merchandise received.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfilment processes.
Education
Associate of Arts -
NZ School Of Tourism
Auckland11-2018
High School Diploma -
AUCKLAND GIRLS GRAMMAR SCHOOL
Auckland12.2016
Skills
- Call Center Operations
- Follow-up skills
- Sales expertise
- Cash Handling
- Microsoft Office
- Quality Assurance Controls
- Customer Service
- Order Processing
- Problem Resolution
- Appointment Scheduling
- Data Entry
- Project Management
- Documentation And Reporting
- Account Management
- Complaint resolution
- CRM Software
- Email correspondence
Awards
Recipient of the Top Samoan Student Award 2015, Recipient of 2nd Top English Student Award 2016, Sportsmanship Award 2016.
References
- Angelica Sunema, Team Lead, Steel and Tube - 021 084 83730
- Sam Williams, Supervisor, Countdown Distribution - 021 066 5121
- Rachael Singh, Supervisor, The Warehouse - 027 627 8115
Languages
Samoan
Native/ Bilingual
Timeline
Customer Care Consultant
Steel & Tube
01.2021 - 01.2024
Pick Packer
Countdown Distribution
01.2019 - 01.2021
Team Member
The Warehouse
02.2018 - 04.2019
Team Member
Burger King
11.2016 - 01.2018
Associate of Arts -
NZ School Of Tourism
High School Diploma -
AUCKLAND GIRLS GRAMMAR SCHOOL
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