Loveleen Jaswal
Jacks Point,Queenstown
Summary
Accomplished professional specializing in emergency response and incident reporting with a strong background at First Security. Demonstrated success in conflict resolution and team collaboration, driving safety and operational efficiency. Proven leadership in achieving sales targets and operational excellence. Expertise in CCTV monitoring and access control, ensuring compliance and security while delivering exceptional customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ED Security Officer
First Security
Queenstown, Queenstown
12.2023 - Current
- Ensured safety of patients, visitors, and staff during facility operations.
- Monitored security systems and alarms to uphold safety standards.
- Conducted regular patrols to identify suspicious activity and maintain order.
- Managed difficult situations with calm communication strategies.
- Controlled access to secure areas by enforcing access protocols for authorized personnel.
- Collaborated with hospital staff and police during incidents to enhance response efforts.
- Completed incident reports to document occurrences and actions taken.
- Responded promptly to incidents, reporting findings to management for follow-up.
Price Integrity Team Member
Bunnings Warehouse
06.2022 - 11.2023
- Pricing Daily Reports.
- Stock Location
- Price Auditing.
- Assisted customers with product selections and inquiries.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
Store Manager
Z Energy
Auckland, New Zealand
01.2018 - 09.2021
- Efficiently resolved and referred customer and supplier complaints.
- Led staff to achieve targets for fuel sales, shop sales, labor management, cash flow, and stock control.
- Promoted Z programs including Fly Buys, Z card, Food & Coffee Offer, and periodic promotions.
- Ensured compliance with data entry, stock receipting, and inventory transfers aligned with sales turnover.
- Analyzed stock wastage and write-offs to meet required standards.
- Maintained Wet Stock reconciliation and ensured accurate fuel price changes across systems.
- Implemented site rosters according to agreed labor plans.
- Completed audit checklists for HSSE, operational tasks, spill kits, first aid, and food safety.
Manager
Zaika Indian Bistro & Bar
07.2013 - 01.2016
- Ensuring smooth restaurant operation keeping in mind guest satisfaction & repeat business.
- Recruitment, personal Development.
- Budgets and cost control.
- Sales and Marketing.
- Preparing Food & Drinks menu for Restaurant.
- Imparting training to service staff to enhance customer service & increase profit through suggestive selling.
- Assuring high degree of cost-efficient customer service focused on customer problem-identification and resolution.
- Maintain excellent standard of compliance with the Operating Procedures.
- Requisition of General, Food, Soft beverage and liquor stores.
- Oversee the service and breakdown functions in a safe accident-free manner.
Restaurant Supervisor
Little India
01.2011 - 07.2013
- Customer service and operating all staff handling customers accurately.
- Taking orders and serving customers.
- Operating the till and accurately handling cash, cheques and credit/debit cards and other transactions.
- Keeping the restaurant and displays clean and tidy at all times.
- Receiving deliveries, unpacking and re-shelving or storing stock.
- Looking after all aspects of the restaurant.
- Being vigilant at all times and to help minimize stock loss.
- Ensuring any issues concerning customer care are dealt with immediately up to customer satisfaction.
- Train and supervise staff.
- Ensure the restaurant premises are always maintained in a clean and presentable state.
- Always check identification for customers who may not be of acceptable age and abide by all legal requirements in the selling of liquor.
Education
Business Management - NZQA level 6
Royal Business College
Auckland, NZSkills
- CCTV monitoring and access control
- Emergency response and incident reporting
- Safety procedures and risk assessment
- Conflict resolution and team collaboration
- Customer service and time management
- Attention to detail and staff supervision
- Security guard license
Certification
- Valid LCQ Licence
- Valid Fire Training certificate
- Valid First Aid certificate
- Z Customer Experience Hero 2021
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
ED Security Officer
First Security
12.2023 - Current
Price Integrity Team Member
Bunnings Warehouse
06.2022 - 11.2023
Store Manager
Z Energy
01.2018 - 09.2021
Manager
Zaika Indian Bistro & Bar
07.2013 - 01.2016
Restaurant Supervisor
Little India
01.2011 - 07.2013
Business Management - NZQA level 6
Royal Business College