LOVEPREET SINGH
Beach Haven,AUK
Summary
Experienced Technical Support Specialist at LightSpeed, skilled in resolving technical queries via calls, chats, and remote sessions, while proficiently managing tickets for efficient issue resolution. Seeking Tier 2 role to further develop skills. Holds CompTIA A+ and gave exam for Network+ certifications, pursuing Security+ for deeper cybersecurity knowledge. Diverse background in hospitality, machinery, real estate, and police involvement. Passionate about Cybersecurity and IT, committed to continuous learning. Skilled in problem-solving, adaptability, and analysis. Currently pursuing Security+, Penetration Testing, Python, Microsoft Azure, and Ethical Hacking certifications.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Lightspeed
2023.09 - Current
- Provided expert technical assistance to customers, troubleshooting issues and guiding them through software usage.
- Conducted training sessions for clients, ensuring smooth onboarding and optimal utilization of LightSpeed products.
- Utilized Terminal on Mac for CLI tools to streamline workflows and enhance efficiency in resolving technical issues.
- Contributed to the development and maintenance of documentation and knowledge base articles.
- Acted as an escalation point for complex issues, facilitating resolution and ensuring customer satisfaction.
- Advocated for customer needs within the organization, contributing to product improvements and enhancements.
- Stayed updated on product features and best practices to deliver top-notch support experiences."
Uber Driver
Uber
2019.07 - Current
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition
- Drove over 20,000 trips with safety and professional service.
Injection Molding Technician Intern
Hella New Zealand
2018.11 - 2019.09
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Learned about Engineering materials like PC, PMMA, etc
- Learned how to operate Angle Moulding machines
- Learned how to setup and change Die into Moulding machines
- Learned how to setup different programs in machines
- Learned how to modify Moulding Dies according to the product need
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Store Man
Hella New Zealand
2017.11 - 2018.04
- Maintained customer satisfaction with quick and professional handling of product returns
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Handled Forklift to move heavy pallets.
Machine Operator
Hella NZ
2016.03 - 2017.11
- Operated machining equipment safely with a team of operators
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
- Set up and ran machinery to produce exceptional products for industrial needs
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Worked on major machines like Ultrasonic machine and Laser engraving machines.
House Keeping Supervisor
Kiwi International Hotel
2014.12 - 2016.03
- Communicated repair needs to maintenance staff
- Worked with front desk to respond promptly to all guest requests
- Trained and mentored all new personnel to maximize quality of service and performance
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Placed orders for housekeeping supplies and guest toiletries
- Adhered to safety protocols by enforcing proper equipment usage
- Increased employee performance through effective supervision and training
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
Housekeeping Room Attendant
Kiwi International Hotel
2013.10 - 2014.12
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Certificate in Pre-Police And Uniformed Training -
NZ Police
06.2020
Unit Standard 15500 ( Level 4): Real Estate -
Harcourts - Skills
07.2019
Diploma in Business Management( Level 6): International Business Management -
International College of Auckland
03.2015
3 Year Diploma in Mechanical Engg.: Mechanical Engineering -
Govt. Polytechnic College
04.2012
Skills
- Technical Troubleshooting
- Application Installations
- System Provisioning
- Virtualization Technologies
- Remote Support
- Hardware Configuration
- Data Recovery
- System Diagnostics
- Application Support
- Software Installation
- Customer Support
- User Training
- Advanced Troubleshooting
- Problem Resolution
- Desktop Support
- Technical Support
- Technical Issues Analysis
- Ticket Management
- Mac Systems
- Issue Troubleshooting
Websites
Certification
Comptia A+
Network +
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
www.linkedin.com/in/lovepreet143
Timeline
Technical Support Specialist
Lightspeed
2023.09 - Current
Uber Driver
Uber
2019.07 - Current
Injection Molding Technician Intern
Hella New Zealand
2018.11 - 2019.09
Store Man
Hella New Zealand
2017.11 - 2018.04
Machine Operator
Hella NZ
2016.03 - 2017.11
House Keeping Supervisor
Kiwi International Hotel
2014.12 - 2016.03
Housekeeping Room Attendant
Kiwi International Hotel
2013.10 - 2014.12
Certificate in Pre-Police And Uniformed Training -
NZ Police
Unit Standard 15500 ( Level 4): Real Estate -
Harcourts - Skills
Diploma in Business Management( Level 6): International Business Management -
International College of Auckland
3 Year Diploma in Mechanical Engg.: Mechanical Engineering -
Govt. Polytechnic College
Comptia A+
Network +
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