LOVPREET DHANOA
PAPAKURA,AUK
Summary
A retail management professional prepared to drive store success and operational excellence. Proven track record in optimizing store performance and enhancing customer experience. Known for fostering collaborative team environments and adapting to changing needs. Strong in inventory control and staff development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Convenience Store Manager
The Kaurs Ltd
12.2023 - Current
- Supervised daily store operations, ensuring compliance with safety and health regulations.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed scheduling strategies to maximize staff efficiency during peak hours.
- Enhanced customer experience by addressing feedback and resolving issues promptly.
- Established vendor relationships to negotiate favorable terms for product procurement.
- Led team meetings to communicate goals, updates, and foster a collaborative work environment.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Conducted regular performance evaluations for staff members offering constructive feedback aimed at supporting their professional development goals.
- Oversaw maintenance projects within the store facility to ensure a safe environment for both customers and employees alike.
- Improved store efficiency by streamlining inventory management processes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Produce & Duty Manager
Gilmour’s Manukau
03.2023 - 12.2023
- Planning weekly produce displays & promos.
- Managed whole store on the weekend as Duty Manager & team of more than 20 staff
- Strengthened profits by reducing waste and increasing team efficiency with optimized workflows.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and wellorganized for customers.
- Selected items for specials and marked down items to reduce losses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained produce area and kept produce storage area clean.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Boosted store sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Purchased produce following guidelines of marketing plan.
- Priced produce to achieve margin and sales goals.
- Kept team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Negotiated with suppliers for favorable prices, terms, quality, and delivery.
Produce Operations Manager
PAK’nSAVE Sylvia Park
11.2016 - 01.2023
- Filling shop
- Loading & Unloading trucks
- Putting away the stock
- Counting crates and Pallets
- Supervising Team of more than 15 people
- Managing Food Safety and Health & Safety
- Buying / Pricing / Merchandising
- Handling customer feedbacks
- Planning promotions
- Planning Roasters and many more ....
- Other Forklift operations
Full time Commercial Cleaner
Clean City Ltd Auckland
03.2016 - 11.2016
- Cleaning all the sites
- Managing security of the sites
- Handling Cleaning Chemicals.
Grocery Store Assistant (part-time)
Food & Veggie Store
06.2015 - 03.2016
- Filling all the groceries and produce.
- Filling all the chilled products into the freezers.
- Displaying prices.
- Taking deliveries.
- Customer service.
Glass House Assistant
RSS Growers Ltd.
10.2014 - 06.2015
- Plantation of new crop.
- Spraying fertilizers
- Picking and packaging all the produce.
Liquor Store Assistant (part-time)
South Auckland Liquor
01.2014 - 10.2014
- Merchandising all the products.
- Checking and filling the stock
- Customer Service
- Stocktake
- pick packing wholesale orders
Education
Business Management NZ Level 5 & 6 - Business Administration And Management
Linguis International Institute
Auckland, New Zealand04.2015
Skills
- Customer service focus
- Time Management
- Professionalism and integrity
- Written and oral communication
- Staff training and development
- Shift scheduling
- Health and safety compliance
- Operations management
- Inventory management
- Performance management
- Culture improvements
- Financial acumen
- Staff management & training
- Inventory oversight
- Budget management
- Negotiation
- SAP Software experience
- Data analytics
- Waste reduction
- Quality control
Certification
First Aid certificate
Reach and Counterbalance forklifts license
Timeline
Convenience Store Manager
The Kaurs Ltd
12.2023 - Current
Produce & Duty Manager
Gilmour’s Manukau
03.2023 - 12.2023
Produce Operations Manager
PAK’nSAVE Sylvia Park
11.2016 - 01.2023
Full time Commercial Cleaner
Clean City Ltd Auckland
03.2016 - 11.2016
Grocery Store Assistant (part-time)
Food & Veggie Store
06.2015 - 03.2016
Glass House Assistant
RSS Growers Ltd.
10.2014 - 06.2015
Liquor Store Assistant (part-time)
South Auckland Liquor
01.2014 - 10.2014
Business Management NZ Level 5 & 6 - Business Administration And Management
Linguis International Institute
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