LOYOLA RODRIGUES
Mount Albert,AUK
Summary
Skilled customer service professional with 9+ years of successful management and leadership experience. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Assistant
Strandbags
06.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
Team Member
K-Mart Store
07.2023 - Current
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Increased sales through effective product placements and persuasive communication skills.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Enhanced store security measures, reducing incidents of theft and loss.
Process Leader
MARSH
02.2021 - 01.2023
- Company Overview: Marsh McLennan Companies
- Subject matter expert & Trainer
- Point of contact for process queries
- Handling escalation
- Conduct process update sessions, process knowledge tests
- Creating process manuals, streamline processes, creation of SOP
- Coordination with Stakeholders and updating in the project updates
- Mentoring and upskilling of team in defined timeline
- Conducting quality checks on the business processed and helping to improve quality scores
- Preparing reports as per the business requirements
- Responsible for planning, governance and execution of deliveries
- Marsh McLennan Companies
Client Service Executive
Vita International insurance Brokers
10.2017 - 09.2021
- Company Overview: Dubai, UAE
- Liaising between the principle companies, financial consultants and client for new business application
- Checking the mandatory documents for the new business application form
- Point of contact between the consultants and principle companies for pending requirements in new business and policy servicing
- Maintaining policy files and updating accordingly to company needs
- Collecting premium and Issuing receipts & updating to the client for pending premiums
- Preparing reports of the daily submitted business
- Preparing Monthly reports active business, under process, lapsed policies
- Preparing reports of consultant's individual business
- Keeping track of policies that are under initial completed period
- Dealing with client issues investigating and finding answers resolving issues providing assistance or directing them to appropriate parties
- Dubai, UAE
Assistant Operations Manager
The Empire Business Centre
01.2015 - 06.2017
- Supervising the Reception and Administration
- Responsible was for walk-in clients for generating revenue & increasing sales for the center
- Trained freshers for their individual growth as well as ensuring quality service to the client
- Back-office operations, billing and debt collection from clients
- Maintaining inventory by indenting the materials as Stationary, Food & Beverage Provision
- Key focus on client retention, through providing the wow factor to our clients and keeping the Centre show ready by ensuring the business lounge, conference rooms and other common areas are spotless and prepared for the next clients at all times through personal efforts and effective utilization of the Centre team as per layout
- Serves as the first line of escalation and resolution of client concerns by leading the action plan in conjunction with the Operations Manager, as needed
- Also ensure that there are minimum escalations
- Serve as a daily contact for clients seeking information, assistance or recommendations through networking with the clients in order to build strong relationships and generate referrals
- A thorough knowledge and understanding of all key services, products and amenities that are critical in the ability to deliver service in an exceptional and timely manner
Education
Masters - Applied Management
Eastern Institute of Technology
Auckland, AUK10-2024
Skills
- Customer Service Management
- Operations Management
- Sales & Margin Improvement
- Teambuilding & Training
- Cost-Reduction Strategies
- Order Fulfillment
- Escalation Handling
- MS Office (MS-Word, Excel, PowerPoint)
Languages
English
Hindi
Konkani
Marathi
Personal Information
- Date of Birth: 07/31/91
- Nationality: Indian
- Marital Status: Married
Certification
- First Aid Certification
Timeline
Team Member
K-Mart Store
07.2023 - Current
Sales Assistant
Strandbags
06.2023 - Current
Process Leader
MARSH
02.2021 - 01.2023
Client Service Executive
Vita International insurance Brokers
10.2017 - 09.2021
Assistant Operations Manager
The Empire Business Centre
01.2015 - 06.2017
Masters - Applied Management
Eastern Institute of Technology
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