Luan Phan
Flat Bush,New Zealand
Summary
Reliable and community-minded professional with a background in hospitality, digital technologies, and team coordination. Known for staying calm under pressure, building positive relationships, and delivering high-quality service in fast-paced environments. Seeking to contribute to Technology innovation, combining strong interpersonal skills with a commitment to public wellbeing, and regulatory integrity.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bartender & Wait Staff
Republic Bar and Restaurant
05.2021 - 07.2022
- Delivered consistent, high-quality service in a busy hospitality setting
- Maintained hygiene and safety standards while managing customer interactions
- Balanced individual responsibilities with collaborative teamwork
- Received positive feedback from guests and supervisors for professionalism and reliability
Education
Bachelor of Science - Software & Web Development
Manukau Institute of Technology
Manukau, NZ05-2025
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access)
- Google Workspace, SAP (basic), remote support tools
- Meeting coordination, minute taking, travel booking, expense tracking
- Professional writing, reporting, and documentation
- Time management, multitasking, and attention to detail
- Customer service
- Order management
- Cash handling
- Beverage preparation
- Food safety compliance
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Certification
- Restricted New Zealand driver licence (Class 1)
- Eligible to work in New Zealand ( Permanent Resident NZ)
Relevant courses completed at Manukau Institute of Technology:
- IT Support and Services
- Fundamentals of Computer System Administration
- Business Information Systems
- Change and Project Management in IT
- Professional Practice in IT
- User Experience and Interface Design
- Applied Software Testing
- System Analysis and Design
- Rapid Skill Development
- Management of ICT
Timeline
Bartender & Wait Staff
Republic Bar and Restaurant
05.2021 - 07.2022
Bachelor of Science - Software & Web Development
Manukau Institute of Technology
VALUES & ATTRIBUTES
- Respectful, resilient, and kaupapa-aligned
- Passionate about food safety and public service
- Comfortable working independently and in teams
- Culturally aware and committed to inclusive engagement
- Willing to travel and complete MPI’s training programme
ACADEMIC PERFORMANCE
- Estimated cumulative GPA: 7.8 / 9.0 (NZ university scale)
- Over 40 assessments completed with an average score of ~90%
- Consistently achieved A to A+ grades across compliance-relevant and systems-focused subjects
- Demonstrated analytical thinking, documentation, and system-level understanding across modules
KEY STRENGTHS
- Excellent communication and conflict resolution skills
- Strong sense of responsibility, confidentiality, and fairness
- Experience working with diverse communities and stakeholders
- Calm and professional in high-pressure situations
- Fast learner with a proactive, analytical mindset
- Committed to public safety, ethical service, and continuous improvement