Luan Van Onselen
Tauranga,BOP
Summary
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony. I am a Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles. Furthermore Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Aquatics Shift Leader
Bay Venues
Tauranga, Tauranga
09.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assisted general manager with operations game plan and company initiatives implementation.
Deli Assistant
Countdown
Fielding, Feilding
06.2021 - 11.2023
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes, and silverware.
- Assisted customers with deli orders by slicing meats, cheeses, and other items according to their specifications.
- Prepared sandwiches using specified ingredients while adhering to safety standards.
- Stocked deli cases with fresh products such as meats, cheeses, salads, and other prepared foods.
- Operated cash register to process customer purchases accurately and efficiently.
- Checked expiration dates on all deli products to ensure quality control.
- Maintained records of sales transactions for accounting purposes.
- Restocked shelves when needed in order to maintain adequate inventory levels.
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
- Weighed and priced items for sale according to store guidelines.
- Followed all safety procedures when handling knives or operating machinery in the kitchen area.
- Rotated stock on shelves throughout the day to ensure freshness of product.
- Organized storage areas in order to maximize space efficiency.
- Informed management of any supply needs or low stock levels.
- Adhered to all state health regulations regarding food safety and sanitation practices.
- Ensured that workstations were properly cleaned before closing time each day.
- Regularly checked temperatures of hot holding units during shift hours.
- Performed daily opening and closing duties including setting up displays and cleaning counters.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Informed customers of deli specials to increase profits.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Followed recipes and customer requests to prepare meals.
- Documented and entered special orders for event catering and party trays.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Senior Lifeguard
CLM, Lido Aquatics centre
Awapuni, Palmerston North
11.2022 - 08.2023
- Monitored pool area to ensure safety of patrons and enforce applicable rules, regulations and policies.
- Conducted emergency drills and responded to emergencies in a timely manner.
- Provided instructions on proper swimming techniques and water safety practices.
- Maintained cleanliness of pools, locker rooms, bathrooms, decks and other areas.
- Assisted with maintenance of pool equipment such as pumps, filters, slides.
- Performed regular chemical tests of the pool water to ensure proper pH balance and chlorine levels were maintained.
- Developed relationships with swimmers by providing support when needed in order to create an enjoyable atmosphere for all guests.
- Ensured that lifeguard staff was properly trained in all aspects of their duties including CPR and AED certification.
- Supervised junior lifeguards while they were on duty ensuring that they followed all safety protocols at all times.
- Inspected rescue equipment on a regular basis to ensure it was in working order and replaced items as necessary.
- Interacted with patrons in a friendly manner while explaining pool rules clearly so that everyone understood them.
- Enforced facility guidelines concerning the use of alcohol or drugs while at the facility.
- Actively participated in training sessions for new hires as well as ongoing professional development opportunities.
- Attended meetings related to aquatic safety standards and best practices.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Used training and medical supplies to examine injured people and administer first aid.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Recognized swimmers in need of assistance and acted quickly.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
- Provided waivers and other safety documents for patrons to sign for legal guidelines.
Education
Sports Studies
NASM
ONLINE06-2023
Skills
- Production Scheduling
- Equipment Troubleshooting
- Customer Service Management
- Operations Support
- Employee Attendance Monitoring
- Team Collaboration and Leadership
- Creative Problem-Solving
- Team Supervision
- Positive Attitude
- Conflict Resolution
- Staff Development
- Goal Setting and Tracking
- Safety processes and procedures
- Interpersonal Relations
- Motivational Leadership
- Strong verbal and written communication
- Cash Handling
- Policy and Procedure Enforcement
- POS System Operation
- Staff Training and Development
- Shift checklists
- Client Service
- Role Modeling
- Team Leadership
- Decision-making capabilities
- Assigning Work
Timeline
Aquatics Shift Leader
Bay Venues
09.2023 - Current
Senior Lifeguard
CLM, Lido Aquatics centre
11.2022 - 08.2023
Deli Assistant
Countdown
06.2021 - 11.2023
Sports Studies
NASM