Luana Blake
Rotorua,Fordlands
Summary
Dedicated Pae Tukutuku, professional with meeting Maori Land Court goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Hardworking and passionate,ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Pae Tukutuku (Case Manager)
Ministry Of Justice
12.2021 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Youth Worker
Ministry Of Social Development
01.2011 - 12.2021
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
Bartender
Colonial Tavern
05.2007 - 12.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Education - Education
Waikato University
Hamilton03.1999
Skills
- Maintain the integrity of the Court Record
- Time Management
- Verbal and written communication
- Liaise with all relevant parties to schedule cases effectively
- Professional relationships with staff, MLC Judges, members of the legal profession and stakeholders
- Complex Problem-Solving
- General knowledge of Pataka Whenua
PSA Delegate
I have been the Runanga delegate for Te Kooti Whenua Maori for 2 years. I have stepped up to the Regional Coordinator, and organising delegate hui within our region. set the agenda, contacting Managers, and members notifying of regional meetings.
I am also part of the MLC working group, bringing concerns from the members to the group and having a collective voice for all PSA members within the Maori Land Courts.
Timeline
Pae Tukutuku (Case Manager)
Ministry Of Justice
12.2021 - Current
Youth Worker
Ministry Of Social Development
01.2011 - 12.2021
Bartender
Colonial Tavern
05.2007 - 12.2012
Bachelor of Education - Education
Waikato University
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