Summary
Work History
Education
Skills
Languages
Timeline
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Luana Cavalcanti

Auckland,AUK

Summary

Proven team player with a track record of enhancing customer experiences at Koel Cafe, adept in coffee expertise and multitasking. Excelled in creating a welcoming atmosphere, skillfully managing high-volume orders with attention to detail. Demonstrated excellence in cash handling and fostering positive team environments, significantly contributing to workplace efficiency and customer satisfaction.

Work History

Barista

Koel Cafe
11.2023 - 02.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prepared an average of 30 cold and hot brew coffee daily including specialty coffees and teas.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Quickly and accurately handled financial transactions of all types.

Front of House Staff Member

The Backyard Bar & Restaurant
10.2023 - 01.2024
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Education

Barista Training -

New Zealand School of Food & Wine
104 Customs Street West.
10.2023

Bachelor of Law -

Estacio De Sá
03.2023

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Coffee expertise
  • Excellent customer service
  • Multitasking
  • Teamwork
  • Attention to detail

Languages

English
Professional Working
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Barista

Koel Cafe
11.2023 - 02.2024

Front of House Staff Member

The Backyard Bar & Restaurant
10.2023 - 01.2024

Barista Training -

New Zealand School of Food & Wine

Bachelor of Law -

Estacio De Sá
Luana Cavalcanti