Summary
Work History
Education
Skills
Languages
Timeline
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Luana Cavalcanti

Auckland,AUK

Summary

Proven team player with a track record of enhancing customer experiences at Koel Cafe, adept in coffee expertise and multitasking. Excelled in creating a welcoming atmosphere, skillfully managing high-volume orders with attention to detail. Demonstrated excellence in cash handling and fostering positive team environments, significantly contributing to workplace efficiency and customer satisfaction.

Work History

Barista

Koel Cafe
175 Quay Street
11.2023 - 02.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prepared an average of 30 cold and hot brew coffee daily including specialty coffees and teas.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Quickly and accurately handled financial transactions of all types.

Front of House Staff Member

The Backyard Bar & Restaurant
31 Northcote Road
10.2023 - 01.2024
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Education

Barista Training -

New Zealand School of Food & Wine
104 Customs Street West.
10.2023

Bachelor of Law -

Estacio De Sá
03.2023

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Coffee expertise
  • Excellent customer service
  • Multitasking
  • Teamwork
  • Attention to detail

Languages

English
Professional Working
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Barista

Koel Cafe
11.2023 - 02.2024

Front of House Staff Member

The Backyard Bar & Restaurant
10.2023 - 01.2024

Barista Training -

New Zealand School of Food & Wine

Bachelor of Law -

Estacio De Sá
Luana Cavalcanti