Luanne Folekene
Kelston ,AUK
Summary
Resourceful Officer with a knack for completing tasks efficiently and productively. Specialize in strategic planning, conflict resolution, and risk management, ensuring smooth operations and safety protocols are always followed. Excel in leadership, communication, and problem-solving, bringing value to teams by fostering collaboration and driving positive outcomes.
Overview
26
26
years of professional experience
Work History
Kennels Officer
Auckland Council Animal Management
Manukau, Auckland
05.2017 - 10.2025
- Senior Cover - Covering my senior while she was away to ensure the team is running smoothly, with no issues, addressing anything that needs attention, and making sure everyone is on the same page to get through the day.
- Health & Safety REP for the past 8 years, identifying any risks or hazards, and making solutions to minimize any harm to dogs or staff.
- Provided daily care for dogs, ensuring cleanliness and comfort.
- Monitored animal behavior to identify health or safety concerns.
- Assisted with feeding schedules, maintaining proper nutrition for pets.
- Cleaned and sanitized kennel areas, promoting a safe environment.
- Communicated with pet owners regarding their animals' needs and conditions.
- Organized supplies and equipment for efficient kennel operations.
- Collaborated with veterinarians during routine check-ups and procedures.
- Trained new staff on kennel procedures and animal handling techniques.
- Monitored animals for signs of stress or discomfort while in the facility.
- Observed animals' behavior to detect signs of illness or injury.
- Kept work area clean and organized at all times according to company standards.
- Ensured that all safety protocols were followed when handling animals.
- Maintained records of animal feedings, medications administered, and other pertinent information.
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Organized supplies needed for daily operations of the kennel facility.
- Administered medications as directed by veterinarians.
- Trained new staff members on proper animal handling techniques.
- Assisted in transporting animals to veterinarian appointments.
- Sanitized equipment used during grooming processes according to established guidelines.
- Assisted with grooming activities such as brushing fur and trimming nails.
Customer Service Representative
BP
Glendene, Auckland
01.2000 - 04.2017
- Assisted customers with inquiries and provided product information.
- Handled customer complaints and resolved issues promptly.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to improve service efficiency.
- Maintained cleanliness and organization of the service area.
- Educated customers about loyalty programs and promotions.
- Supported training initiatives for new staff on procedures and policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Canine Behaviour & Training
UNITEC Institute of Technology
Auckland, NZ01-2016
Skills
- Animal care
- Health and safety
- Animal behavior observation
- Medication administration
- Conflict resolution
- Problem solving
- Effective communication
- Attention to detail
- Staff training
- Stress management
- Risk assessment
References
References available upon request.
Timeline
Kennels Officer
Auckland Council Animal Management
05.2017 - 10.2025
Customer Service Representative
BP
01.2000 - 04.2017
Canine Behaviour & Training
UNITEC Institute of Technology
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