Luc Tarpey

Managing a team in a newly opened restaurant focusing on increasing Sales and bringing new customers due to craft cocktails and exceptional customer service.

• Improved bar set up for maximum efficiency
• Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation
• Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products
• Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs
• Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability
• Processed in-house batching of syrups, tonics, tinctures, bitters and infusions
• Adhered to alcohol policy laws regarding alcoholic beverage services and customer regulations.

Gin & whiskey late night bar in Auckland Viaduct, working with a team of skilled bartenders to produce great knowledge and special cocktails.

• Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
• Handled conflict resolution among staff members and customers promptly and professionally, maintaining a positive work environment.
• Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
• Closed out cash register and prepared cashier report at close of business.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Keeping stock control under 1% each week to minimize wastage
• Managing a crowded bar with a capacity of 90 people at peak times and making sure cleanliness is kept while working.
• Adhered to alcohol policy laws regarding alcoholic beverage services and customer regulations.

• Adhered to alcohol policy laws regarding alcoholic beverage services and customer regulations.
• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, creating a loyal customer base and repeat business.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
• Contributed to a positive work environment through effective teamwork and communication with colleagues