Luca-alice McCracken
Rangiora,CAN
Summary
Dynamic customer service professional with experience at McDonald's, excelling in customer satisfaction and relationship management. Demonstrated reliability and composure in high-pressure situations, resolving complaints with empathy and professionalism. Proven ability to enhance workplace cleanliness and efficiency, ensuring a welcoming environment for all. very hard working and willing to work in any circumstances
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Macdonals
03.2024 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Cleaner
Gold Services
02.2023 - 09.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
Education
High School Diploma -
Rangiora High School
Rangiora, NZLevel 2 Beauty Therapy -
Ara Institute of Canterbury
Christchurch, New Zealand, NZSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer relationship management (CRM)
- Time management
Languages
Maori
Native or Bilingual
Timeline
Customer Service Cashier
Macdonals
03.2024 - 10.2024
Cleaner
Gold Services
02.2023 - 09.2023
High School Diploma -
Rangiora High School
Level 2 Beauty Therapy -
Ara Institute of Canterbury
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