Lucas Njaim
Wanaka,AUK
Summary
A seasoned professional with over 10 years of experience in various industries, including hospitality, customer service, and warehousing. Skilled in optimizing operations, fostering customer satisfaction, and leading cross-functional teams. Seeking opportunities to leverage my expertise and contribute to a dynamic organization.
Overview
11
11
years of professional experience
Work History
Distribution Operations Specialist
Viatris New Zealand
, Auckland
04.2023 - 04.2024
- Optimized and helped coordinate the distribution of pharmaceutical products to ensure timely and accurate deliveries.
- Implemented and improved distribution processes to enhance efficiency and reduce lead times.
- Collaborated with cross-functional teams to troubleshoot and resolve distribution-related issues.
- Managed inventory, restocked medications, and ensured compliance with safety protocols.
- Assisted in organizing and maintaining the warehouse and prepared pharmaceutical orders for shipment.
Distribution and Warehouse Supervisor
GoodFor
, Auckland
02.2022 - 04.2023
- Reported the movement of stock in the warehouse and coordinated stock reception and dispatch.
- Liaised with team members to optimize stock movement and transfer to stores.
- Assisted in finding efficiencies across warehouse operations and trained new team members.
Retail and Warehouse Deputy Team Lead
GoodFor
, Auckland
08.2019 - 02.2022
- Ensured consistent execution of company mission and visual presentation in stores.
- Maintained proper inventory controls and engaged with customers to resolve issues.
- Coordinated stock movement and transfers to stores across Auckland and New Zealand.
Assistant Front of House Manager
Little Bird Organics
, Auckland
06.2017 - 08.2019
- Ensured smooth and efficient operations of the front-of-house team by providing guidance and support to staff members.
- Maintained a high standard of customer service in accordance with established policies and procedures.
- Provided training for new employees on proper cash handling, customer relations, product knowledge, and other related topics.
- Assisted customers with inquiries or complaints regarding products or services offered.
- Supervised staff during peak hours to ensure that all customer requests were handled efficiently and accurately.
- Inspected workstations prior to shift starts to ensure they were clean and organized according to company standards.
Office and Finance Assistant Manager
Toca da Coruja Hotel
Pipa, Brazil
12.2015 - 02.2017
- Assisted in the preparation of financial statements and reports, including monthly and annual accounts.
- Maintained a record of all financial transactions, ensuring accuracy and completeness.
- Reconciled bank statements on a regular basis.
- Processed payments received from customers in an accurate and timely manner.
- Provided administrative support to the finance department, such as filing documents and responding to queries.
- Liaised with auditors during year-end audits, providing supporting documentation when necessary.
Facilities and Reception Manager
Toca da Coruja Hotel
Pipa, Brazil
05.2013 - 12.2015
- Managed the front desk operations, including greeting guests and visitors in a professional manner.
- Developed and maintained customer service standards for reception staff.
- Assisted in recruiting, training and evaluating of reception team members.
- Led and coordinated a team of fifteen staff and supported front desk activities.
- Responded to guest requests promptly and maintained facilities in optimal condition.
Education
Bachelor of International Relations -
Pontifical Catholic University of Minas Gerais
Belo Horizonte, Brazil08-2012
Skills
- Management and Leadership
- Customer Service Excellence
- Operations Optimization
- Inventory Management
- Cross-Functional Collaboration
- Problem-solving and Decision-making
- Strong Interpersonal Communication
- Microsoft Office Suite
Languages
English
Full Professional
Spanish
Limited
Portuguese
Native/ Bilingual
French
Elementary
Timeline
Distribution Operations Specialist
Viatris New Zealand
04.2023 - 04.2024
Distribution and Warehouse Supervisor
GoodFor
02.2022 - 04.2023
Retail and Warehouse Deputy Team Lead
GoodFor
08.2019 - 02.2022
Assistant Front of House Manager
Little Bird Organics
06.2017 - 08.2019
Office and Finance Assistant Manager
Toca da Coruja Hotel
12.2015 - 02.2017
Facilities and Reception Manager
Toca da Coruja Hotel
05.2013 - 12.2015
Bachelor of International Relations -
Pontifical Catholic University of Minas Gerais
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