Lucia Bell
Christchurch
Summary
I am a 20-year-old pursuing a Bachelor's degree in Political Science, with a robust work ethic and a rich history of early employment in the hospitality and service industries. My experiences have honed my interpersonal and customer service skills, making me adept at managing various tasks and engaging effectively with people. I pride myself on being motivated and reliable, consistently approaching each task enthusiastically and professionally. Beyond my professional endeavours, I am deeply passionate about my health and well-being, which reflects my commitment to personal growth and maintaining a balanced lifestyle. My academic pursuits in political science and practical work experience make me a versatile and dynamic individual, well-prepared to contribute meaningfully in diverse professional settings.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier & Baking Assistant
Olivers Bakery
12.2023 - 02.2024
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Complied with health and safety codes to protect staff and customers.
Icecream Scooper / Dishwasher / Till Operator
Rollicken Gelato
01.2023 - 08.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Kept tidy and organized area to comply with cleanliness standards.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Notified supervisor and peers of low product inventory and customer complaints.
- Utilized proper portion control to determine customers receive correct portion size.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Floors Person / Retail Sales Worker
Chances NZ
10.2022 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Babysitter for a Family of Three.
Nannying
11.2021 - 01.2023
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Assisted children with homework assignments and special projects across different subjects.
- Provided safe transportation to and from school and extracurricular activities.
- Engaged with children on individual basis to build positive relationships.
Swim instructor
Trent Bray Swim School
10.2017 - 12.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Took notes strengths and weaknesses of each child in class to track progress.
- Adapted teaching techniques to different learning styles.
- Developed and implemented lesson plans based on individual student needs.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Lifeguard Patrol
Kohimarama Swim Series
11.2018 - 04.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
Education
Bachelor of Arts -
University of Canterbury
Ilam, Christchurch01.2024
NCEA level 1,2, and 3 -
Baradene College of the Sacred Heart
Remuera, Auckland11.2021
Skills
- Communication Skills
- Teamwork and Collaboration
- Problem-Solving Skills
- Adaptability and Flexibility
- Time Management
- Attention to Detail
- Critical Thinking
- Customer Service Orientation
- Hard-working
- Reliable
Timeline
Customer Service Cashier & Baking Assistant
Olivers Bakery
12.2023 - 02.2024
Icecream Scooper / Dishwasher / Till Operator
Rollicken Gelato
01.2023 - 08.2023
Floors Person / Retail Sales Worker
Chances NZ
10.2022 - 02.2023
Babysitter for a Family of Three.
Nannying
11.2021 - 01.2023
Lifeguard Patrol
Kohimarama Swim Series
11.2018 - 04.2020
Swim instructor
Trent Bray Swim School
10.2017 - 12.2022
Bachelor of Arts -
University of Canterbury
NCEA level 1,2, and 3 -
Baradene College of the Sacred Heart
Similar Profiles
Chloe HuntChloe Hunt
Hair Salon Assistant at Olivers HaircuttersHair Salon Assistant at Olivers Haircutters
Logan Stephen WelshLogan Stephen Welsh
glass collector /bartender at Olivers Loungeglass collector /bartender at Olivers Lounge
Megan ProstrolloMegan Prostrollo
Server/Bartender at William Olivers Publick HouseServer/Bartender at William Olivers Publick House