Lucia Oliver
Auckland
Summary
Offering exceptional interpersonal abilities and commitment to creating welcoming environments, ready to thrive in customer-focused roles. Brings quick learning ability and aptitude for understanding customer needs, along with strong communication and multitasking skills. Ready to use and develop customer service and problem-solving abilities in this role.
Overview
3
3
years of professional experience
Work History
Front of House Staff Member
Mexicali Fresh
03.2025 - Current
- Greeted and welcomed guests, ensuring a positive first impression.
- Prepared, cooked, and made food for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- handled the till, customer issues, cleaning and closing time.
Hair Salon Receptionist
Bella Figura
11.2023 - 01.2025
- Managed front desk operations, ensuring smooth client check-in and appointment scheduling.
- Assisted clients in selecting services, enhancing overall customer experience and satisfaction.
- Developed strong relationships with clients, fostering loyalty through personalized service interactions.
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Boosted salon revenue by upselling salon products and services during appointment bookings.
Front of House Employee
The Milford
04.2022 - 01.2024
- Managed customer inquiries and complaints, resolving issues promptly to maintain satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Law & Commerce
University of Auckland
Auckland, NZ11-2029
High School Diploma -
Kristin School
Albany, NZ10-2024
Skills
- Reliability and punctuality
- Supply chain management
- Sales strategy development
- Customer assistance
- Patience and empathy
Timeline
Front of House Staff Member
Mexicali Fresh
03.2025 - Current
Hair Salon Receptionist
Bella Figura
11.2023 - 01.2025
Front of House Employee
The Milford
04.2022 - 01.2024
Law & Commerce
University of Auckland
High School Diploma -
Kristin School