Summary
Overview
Work History
Education
Skills
Timeline
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Lucia Oliver

Lucia Oliver

Auckland

Summary

Offering exceptional interpersonal abilities and commitment to creating welcoming environments, ready to thrive in customer-focused roles. Brings quick learning ability and aptitude for understanding customer needs, along with strong communication and multitasking skills. Ready to use and develop customer service and problem-solving abilities in this role.

Overview

3
3
years of professional experience

Work History

Front of House Staff Member

Mexicali Fresh
03.2025 - Current
  • Greeted and welcomed guests, ensuring a positive first impression.
  • Prepared, cooked, and made food for guests.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • handled the till, customer issues, cleaning and closing time.

Hair Salon Receptionist

Bella Figura
11.2023 - 01.2025
  • Managed front desk operations, ensuring smooth client check-in and appointment scheduling.
  • Assisted clients in selecting services, enhancing overall customer experience and satisfaction.
  • Developed strong relationships with clients, fostering loyalty through personalized service interactions.
  • Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
  • Boosted salon revenue by upselling salon products and services during appointment bookings.

Front of House Employee

The Milford
04.2022 - 01.2024
  • Managed customer inquiries and complaints, resolving issues promptly to maintain satisfaction.
  • Maintained cleanliness and organization of dining area, adhering to health standards.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

Law & Commerce

University of Auckland
Auckland, NZ
11-2029

High School Diploma -

Kristin School
Albany, NZ
10-2024

Skills

  • Reliability and punctuality

  • Supply chain management

  • Sales strategy development

  • Customer assistance

  • Patience and empathy

Timeline

Front of House Staff Member

Mexicali Fresh
03.2025 - Current

Hair Salon Receptionist

Bella Figura
11.2023 - 01.2025

Front of House Employee

The Milford
04.2022 - 01.2024

Law & Commerce

University of Auckland

High School Diploma -

Kristin School

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Lucia Oliver