Lucia Stowers
Albany
Summary
I'm an enthusiastic and friendly hospitality worker with experience in customer service and front-of-house settings. I take pride in being a practical team player who enjoys assisting customers and ensuring a welcoming, positive experience. I have an easy-going personality, allowing me to adapt well to working both independently and as part of a team in a fast-paced environment. I'm keen to widen my experience and gain further knowledge while contributing positively to the team.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Bartender
Studio the Venue
Auckland CBD
01.2025 - Current
- Prepared and served a variety of beverages during events and gatherings.
- Maintained cleanliness and organisation of the bar area throughout shifts.
- Developed good working relationships with fellow employees through effective communication.
- Followed health and safety regulations to ensure compliance in service.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Handled cash transactions and processed payments accurately at the register.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Kitchen Crew/FOH
Kofte Kofte
Hobsonville
07.2021 - 08.2024
- Delivered exceptional customer service to create a welcoming environment.
- Prepared a variety of food items and managed hot plate operations whilst following health and safety policies.
- Restocked cabinets and prepared presentable food displays.
- Trained new team members to maintain high service standards.
- Ensured cleanliness and organisation of the premises, including closing duties.
- Exercised strategic thinking and a hands-on approach.
Kitchen Hand
Dear Jervois
Herne Bay
02.2020 - 06.2020
- Operated the dishwasher to maintain smooth kitchen operations.
- Prepared smoothies for customers.
- Conducted stocktaking and restored cabinet items.
- Maintained hygiene and cleanliness of the kitchen premises, including closing duties.
Ice Cream Attendant
Mister Gelato
Auckland CBD
10.2019 - 02.2020
- Served ice cream and gelato to customers, ensuring excellent service quality.
- Maintained cleanliness of the serving area and equipment throughout shifts.
- Operated cash register, processing transactions accurately and efficiently.
- Greeted guests pleasantly, discussing specialty flavours and answering allergen concerns.
Skills
- Customer service
- Problem solving
- Health compliance
- Food safety
- Multitasking
- Neat presentation
- Communication skills
- Positive attitude
Courses
NZMA - Hospitality, Level 3
Certification
Food and Beverage Services
References
References available upon request.
Timeline
Bartender
Studio the Venue
01.2025 - Current
Kitchen Crew/FOH
Kofte Kofte
07.2021 - 08.2024
Kitchen Hand
Dear Jervois
02.2020 - 06.2020
Ice Cream Attendant
Mister Gelato
10.2019 - 02.2020