Lucia Whyte
Wellington,Mount Victoria
Summary
Dependable Hospitality professional with strong background in food services. Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations.
Overview
5
5
years of professional experience
Work History
Cafe Worker/Cafe Barista
Sue Katene Elixir/ Elixir West Cafe and Catering
11.2019 - 01.2024
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Managed cash register transactions accurately, ensuring proper handling of cash.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Increased repeat business by developing strong rapport with regular customers through excellent service.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
Cafe Worker
Fresha Cafe
02.2019 - 06.2019
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Education
Level One And Two NCEA -
Spotswood College
11.2018
Skills
- POS Systems
- Flexible Schedule
- Kitchen Support
- Issue Resolution
- Teamwork and Collaboration
- Customer Service
- Punctual and Reliable
- Espresso Machine Operation
- Cleanliness and Hygiene
- Handling Complaints
Additional Information
References
Work-
Natalie Weaver- Manager at Elixir Cafe
02040128577
Kelly Nordstrom- Manager at Elixir West Cafe and Catering
Character-
Margaret-Customer and Friend
06 7530074
Megan Hopkinson- Family Friend
0278126378
Timeline
Cafe Worker/Cafe Barista
Sue Katene Elixir/ Elixir West Cafe and Catering
11.2019 - 01.2024
Cafe Worker
Fresha Cafe
02.2019 - 06.2019
Level One And Two NCEA -
Spotswood College
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