Lucie Zeman Christ
Greytown,WGN
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Manager
Labour Solutions Ltd
South Wairarapa
01.2010 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supervising up to 50 employees
Retail Sales Assistant
OC Breda & Weinstein
Czechia
04.2007 - 04.2009
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with prompt and polite support in-person and via telephone.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Coached team on effective upselling and cross-selling methods.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Trained and supervised new employees to use selling strategies and apply best practices.
Waitress Supervisor
National Theatre Restaurant
Czechia
03.2005 - 02.2007
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Greeted new customers, discussed specials, and took drink orders.
- Planned and executed promotions and special events in close collaboration with management.
Volunteer Job in Alzheimer’s Centre
Alzheimer Home
Czech Republic
05.2023 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
Merchandiser
Coca-Cola
Wellington, WGN
04.2024 - Current
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Education
Diploma Of Education - Business Management
Universal College of Learning
Wairarapa, WGN05.2017
Level 4 Certification - NZ Certificate of Winegrowing
Horticulture & Vilticulture
Masterton, WGN04.2007
Certificate IV -
School of Languages
Opava, Czechia 02.2005
Graduation Certificates -
Secondary School of Hospitality And Services And H
Opava 74601, Czechia 12.2004
Skills
- Lead Generation
- Business Planning
- Sales and Marketing
- Project Management
- Team Leadership
- Customer Relationship Management
- Verbal and Written Communication
- Staff Management
- Employee Training
- Managing Employee Relations
- Overseeing Employees
- Customer Service
- Flexible and Adaptable
- Multitasking Abilities
Languages
English
Native or Bilingual
Czech
Native or Bilingual
German
Elementary
Polish
Professional Working
Slovak
Full Professional
Punjabi
Elementary
Maori
Limited Working
Timeline
Merchandiser
Coca-Cola
04.2024 - Current
Volunteer Job in Alzheimer’s Centre
Alzheimer Home
05.2023 - 06.2023
Manager
Labour Solutions Ltd
01.2010 - Current
Retail Sales Assistant
OC Breda & Weinstein
04.2007 - 04.2009
Waitress Supervisor
National Theatre Restaurant
03.2005 - 02.2007
Diploma Of Education - Business Management
Universal College of Learning
Level 4 Certification - NZ Certificate of Winegrowing
Horticulture & Vilticulture
Certificate IV -
School of Languages
Graduation Certificates -
Secondary School of Hospitality And Services And H