Lucinda Steenkamp
20 Tarnica Road, Northpark,Auckland
Summary
Well-organized administrative professional bringing excellent multitasking abilities developed over many years of working experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skill-full training. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any new challenge that might arise.
I have been living in Auckland since 2017 and is a Permanent Resident, applying for Citizen Ship in August 2024. I am a mom of two boys that love spending time with my family and create a positive balance between work and life.
Overview
21
21
years of professional experience
Work History
Claims Consultant
Insurance Australia Group
Auckland, Auckland
05.2021 - Current
- Reviewed documents such as police reports, photographs related to claim processing.
- Assessed claims to ensure accuracy and completeness of documentation.
- Analyzed and interpreted policy provisions to determine coverage and liability.
- Collaborated with internal departments such as underwriting and risk management teams to develop best practices for handling claims efficiently.
- Developed strategies for resolving disputes between insureds and third parties in a timely manner.
- Investigated claims by interviewing claimants, witnesses, other involved parties.
- Advised clients on how they can reduce costs associated with future claims incidents.
Administrator
Cable Price
Mt Wellington, Auckland
04.2019 - 01.2021
- Performed data entry tasks into computer databases from paper documents.
- Supported departmental activities by providing clerical assistance.
- Ensured that all paperwork was completed accurately before submission deadlines.
Temp Administrator
Eedpro Limited
Sharmrock , Auckland
02.2020 - 08.2020
- Improved office organization by developing filing system and customer database protocols.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Maintained filing system for important documents such as contracts and invoices.
- Supported departmental activities by providing clerical assistance.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Performed data entry tasks into computer databases from paper documents.
Account Support Officer
The Blue Bottle Group
Randfontein, South Africa
06.2015 - 05.2017
- Maintained accurate records of all account activity including sales, payments, contracts.
- Provided monthly reports on account progress to management team.
- Resolved customer inquiries, complaints, and disputes in a timely manner.
- Addressed client questions and resolved complaints related to products, services and accounts.
- Prepared and presented progress reports to internal and external stakeholders.
- Performed daily reconciliation of account balances.
- Prepared reconciliation reports for management review.
- Performed daily reconciliation of all payments received.
- Assisted with budget tracking and reconciliation activities.
Customer Service Team Leader
Standard Bank
Johannesburg, South Africa
06.2003 - 05.2015
- Motivated teams by recognizing and rewarding excellence.
- Attended job training to sharpen skills and keep informed of new products.
- Set attainable daily, weekly and monthly goals and game plans.
- Ensured compliance with applicable laws and regulations such FAIS and FICA
- Coordinated training sessions for new customer service personnel.
- Encouraged team members to provide feedback on how they can better serve customers' needs.
- Identified areas for improvement within existing processes regarding customer services operations.
- Assessed staffing needs based on call volume or other factors impacting workloads.
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Conducted performance reviews for customer service staff on a regular basis.
- Advised management on potential improvements to enhance overall quality of customer services.
- Applied best practices for problem resolution to improve turnaround time for each request.
Education
Some College (No Degree) - Finance
Damelin
Roodepoort06-2004
High School Diploma -
Jan Viljoen High School
Randfontein South Africa12-1998
Some College (No Degree) - Diploma in Bookkeeping
The Career Academy
AucklandSkills
- Verbal Communication
- Active Listening
- Relationship Building
- Critical Thinking
- File and Record Management
- Professionalism
- Effective Communication
- Human relations
- Team building
- Attention to Detail
- Report Writing
- Team Training
- Staff Management
- Professional Demeanor
- Organizational Skills
- Goal Setting
- Teamwork and Collaboration
- Adaptability and Flexibility
- Time management abilities
- Multitasking
- Self Motivation
- Task Prioritization
References
References available upon request.
Timeline
Claims Consultant
Insurance Australia Group
05.2021 - Current
Temp Administrator
Eedpro Limited
02.2020 - 08.2020
Administrator
Cable Price
04.2019 - 01.2021
Account Support Officer
The Blue Bottle Group
06.2015 - 05.2017
Customer Service Team Leader
Standard Bank
06.2003 - 05.2015
Some College (No Degree) - Finance
Damelin
High School Diploma -
Jan Viljoen High School
Some College (No Degree) - Diploma in Bookkeeping
The Career Academy
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