Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
Generic

Lucinda Victor

Auckland,New Zealand

Summary

Dynamic Optical Assistant with a proven track record at Torga Optical, excelling in customer service and optical dispensing. Adept at managing patient records and enhancing sales through effective communication and relationship building. Committed to delivering high-quality service and achieving optimal inventory management while ensuring customer satisfaction. Critical thinker with many years of experience as Telephone Operator. Reliable and consistently remains composed and professional at all times. Friendly demeanor with great people skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Optical Assistant

Milford Optometrists
Auckland, New Zealand
02.2025 - Current
  • Welcoming customers, handling inquiries, and scheduling appointments
  • Assisting with frame selection and styling based on prescriptions and preferences
  • Managing patient records, processing orders, and handling payments
  • Performing frame adjustments, fittings, and minor repairs
  • Maintaining store cleanliness and inventory
  • Strong communication, customer service, and sales skills
  • Basic optics knowledge with attention to detail and multitasking ability
  • Team-oriented and adaptable

Warehouse Assistant

Enterprise Recruitment
Silverdale
12.2024 - 01.2025
  • Picking, packing, and dispatching customer orders with accuracy and efficiency.
  • Assisting with stock management, including receiving and organizing incoming inventory.
  • Maintaining a clean, organized, and safe warehouse environment.
  • Supporting customer inquiries related to orders, returns, and stock availability when needed.
  • Collaborating with team members to ensure smooth day-to-day operations.

Administration & Customer Services

Bupa
Auckland, New Zealand
02.2024 - 03.2024
  • Conducted follow-up calls to residents, gathering feedback on service quality to ensure customer satisfaction.
  • Coordinated with the marketing manager to provide daily updates on resident feedback, maintaining transparency and alignment with campaign goals.
  • Compiled survey results in Office365 spreadsheets for easy access and review by the Line Manager.
  • Held weekly meetings with the team to discuss progress, insights, and areas for improvement in resident surveys.
  • Consistently met all campaign targets within the specified deadlines, contributing to overall project success.

Optical Assistant/Eyeware Consultant/Dispensing

Torga Optical
Bela-Bela, South Africa
05.2022 - 09.2023
  • Delivered exceptional customer service, assisting patients with kindness and professionalism while addressing their needs in a healthcare environment.
  • Handled claims processing through MediSwitch software, ensuring smooth transactions with medical insurance companies and government departments.
  • Continuously expanded knowledge of lens technologies and ophthalmology conditions through ongoing training.
  • Performed frame repairs and adjustments on products under warranty, ensuring high-quality service and customer satisfaction.
  • Conducted administrative tasks, including preparing quotes for lenses and frames, and coordinating product sourcing with suppliers.
  • Managed month-end stocktaking, balancing inventory, and placing new orders to maintain optimal stock levels.
  • Processed accounts payable, handling client accounts and outstanding balances with medical aid providers to support financial accuracy and compliance.

Customer Service Representative

Amazon
Remote
10.2021 - 01.2022
  • Assisted customers via phone, messaging, and mail, providing prompt and effective support to resolve inquiries, including technical issues.
  • Managed refunds, account issues, and order-related concerns with efficiency and accuracy to ensure customer satisfaction.
  • Identified and resolved sales and service issues, guiding customers through order processes and corrective actions as needed.
  • Maintained a positive, customer-centric approach to keep clients happy, and make their interactions as smooth and enjoyable as possible.
  • Managed and updated websites using WordPress, including theme customization, plugin management, and content uploads.

Warehouse Assistant

Van heerden Pharmacy Group
Bela-Bela, South Africa
03.2020 - 09.2021
  • Sorted and organized materials on racks, shelves, or bins according to size, type, style, colour, or product code for efficient access and storage.
  • Operated material handling equipment to manage stock movements and distribution effectively.
  • Pulled and distributed stock to fulfil technician requests, maintaining an organized and accessible inventory.
  • Maintained accurate daily inventory records using a computerized system and conducted end-of-month inventory audits, resolving discrepancies and ensuring data accuracy.
  • Generated parts lists and completed requisition forms to facilitate timely supply replenishment.
  • Constructed, packed, taped, labelled, and palletized products per SOP's, ensuring compliance and quality.
  • Inspected packages for defects, maintained a clean, orderly environment, and identified process improvement opportunities.
  • Prioritized and dispatched emergency medicines to pharmacies, contributing to critical healthcare logistics.

Accounts Payable Administrator

Accounts Payable Administrator
Bela-Bela, South Africa
11.2019 - 02.2020
  • Verified the accuracy and approval status of tax invoices and credit notes across departments prior to submission for payment, ensuring compliance with company policies.
  • Accurately captured sundry tax invoices and credit notes, applying appropriate general ledger allocation codes for precise financial tracking.
  • Performed reconciliation and timely payment of vendors and sundry creditors, maintaining up-to-date accounts and fostering positive vendor relationships.
  • Proactively followed up on outstanding queries, ensuring all accounts were current and discrepancies were resolved efficiently.
  • Adhered to quality management system requirements, supporting organizational standards and process consistency.

Virtual Assistant

VTPcc
Remote
09.2017 - 11.2019
  • Managed job specifications for diverse client portfolios in industries such as IT, finance, engineering, administration, and healthcare, delivering tailored recruitment solutions to meet each client's needs.
  • Built and maintained strong relationships with clients, consistently assessing and fulfilling their recruitment requirements.
  • Collaborated with fellow consultants to identify and match new candidates with open positions, optimizing talent placement for clients.
  • Proactively headhunted and interviewed candidates, ensuring they met client criteria and were an excellent fit for the organizational culture and job requirements.
  • Managed and updated websites using WordPress, including theme customization, plugin management, and content uploads.

Administration, Accounts Receivable, Accounts payable, Factory Management

ANZ Chemicals
Port Shepstone Area, South Africa
08.2014 - 08.2017
  • Supported office operations, handling client inquiries, managing customer accounts, and performing debt collection to ensure timely resolution of financial matters.
  • Coordinated factory scheduling, including printing trip sheets, staff time sheets, and label production, to streamline daily operations.
  • Ensured compliance with ISO HACCP and ISO 22000 standards for factory operations, preparing documentation for audits and maintaining SABS regulatory compliance.
  • Conducted daily, weekly, and monthly fleet maintenance checks, verifying vehicle licenses and addressing maintenance needs.
  • Investigated non-conformances by examining product batches, raw materials, and potential human errors, resolving issues efficiently.
  • Managed stock returns, tracking drum deposits and updating inventory records accurately.
  • Prepared invoices, statements, and credit notes, collaborating with accounts for re-delivery or credits as needed.
  • Forecasted and ordered stock and raw materials monthly to maintain adequate inventory levels and meet production demands.

Human Recourses Administration, Recruitment, Accounts payable and Accounts receivable

The Specialists Franchise Group (Pty) Ltd
Pietermaritzburg Area, South Africa
03.2010 - 06.2014
  • Managed invoicing, updated payments, sent out invoices and debt statements, and proactively followed up with clients to ensure timely payment collection.
  • Assisted with office duties, including packing stock for pest control services and supporting resource management functions.
  • Handled salary slips using Tally Payroll and Excel, ensuring accurate wage processing for both permanent staff and contractual workers.
  • Demonstrated knowledge of labor laws, including leave entitlements, and managed compliance with regulations for UIF, Workman's Compensation, and contract cleaners association standards.
  • Oversaw payroll for a staff complement of 20 permanent employees and 40 contractual workers, ensuring smooth wage distribution and resolving any issues related to employee compensation.
  • Addressed medical aid queries for staff, ensuring accurate information and efficient resolution of concerns.
  • Managed the recruitment process for hospital and technical staff, specifically pest control operators and cleaning personnel, ensuring proper staffing for operational needs.

Recruitment Consultant & Telesales

Chartered Appointments Recruitment
Johannesburg Area, South Africa
03.2007 - 02.2010
  • Built and maintained positive relationships with client companies, understanding their hiring needs and providing tailored recruitment solutions.
  • Screened and assessed potential candidates, ensuring they met the qualifications and requirements for open positions.
  • Coordinated job advertisements, arranging publication to attract suitable candidates.
  • Created shortlists of potential candidates based on thorough assessments and interview performance.

Sales Executive; Admin Clerk

The Fireplace Shoppe
Johannesburg Area, South Africa
02.2006 - 03.2006
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Provided detailed and accurate sales forecasts to senior management.
  • Utilized CRM software to track leads and manage accounts throughout sales cycle.
  • Managed a portfolio of accounts to achieve long-term success.
  • Attended industry events to build relationships with key contacts in the field.

Call centre agent for Nedbank and FNB campaigns

SPM Marketing & Communications
Johannesburg Area, South Africa
08.2005 - 02.2006
  • Calling clients offering them credit card deals and FNB Law on call insurance.

Corporate Receptionist

J van Zyl, Beyer & Rautenbach Attorneys
Johannesburg Area, South Africa
01.2002 - 01.2004
  • Answering of calls, helped walk in clients also helped legal clerks with transfer duties.

Education

HR -

Alison
Ireland

Skills

  • Content Management Systems (CMS)
  • Frame adjustments
  • Customer service
  • Inventory management
  • Order processing
  • Optical dispensing
  • Sales support
  • Problem solving
  • Record management
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Technical knowledge
  • WordPress
  • Technical Support
  • Relationship building
  • Vision measurement
  • Heartsaver CPR AED
  • Product upselling
  • Eye Anatomy Understanding
  • Transaction processing
  • Active listening
  • Teamwork
  • Appointment scheduling

Certification

  • Diploma in Viral Marketing
  • Elderly Care and Caring for the Disabled
  • ChatGPT Tutorial for Beginners
  • Preparing to Manage Human Resources
  • International and Strategic Human Resource Management

Personal Information

Title: Administration & Customer Services | Transparency Advocate & Campaign Success Contributor

Timeline

Optical Assistant

Milford Optometrists
02.2025 - Current

Warehouse Assistant

Enterprise Recruitment
12.2024 - 01.2025

Administration & Customer Services

Bupa
02.2024 - 03.2024

Optical Assistant/Eyeware Consultant/Dispensing

Torga Optical
05.2022 - 09.2023

Customer Service Representative

Amazon
10.2021 - 01.2022

Warehouse Assistant

Van heerden Pharmacy Group
03.2020 - 09.2021

Accounts Payable Administrator

Accounts Payable Administrator
11.2019 - 02.2020

Virtual Assistant

VTPcc
09.2017 - 11.2019

Administration, Accounts Receivable, Accounts payable, Factory Management

ANZ Chemicals
08.2014 - 08.2017

Human Recourses Administration, Recruitment, Accounts payable and Accounts receivable

The Specialists Franchise Group (Pty) Ltd
03.2010 - 06.2014

Recruitment Consultant & Telesales

Chartered Appointments Recruitment
03.2007 - 02.2010

Sales Executive; Admin Clerk

The Fireplace Shoppe
02.2006 - 03.2006

Call centre agent for Nedbank and FNB campaigns

SPM Marketing & Communications
08.2005 - 02.2006

Corporate Receptionist

J van Zyl, Beyer & Rautenbach Attorneys
01.2002 - 01.2004

HR -

Alison

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