Summary
Overview
Work History
Skills
References
Timeline
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Lucky Singh

Lucky Singh

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Central

Summary

Motivated and adaptable professional with a strong foundation in customer relations and teamwork. Excels in communication, remains calm under pressure, and demonstrates a natural ability to organize and multitask effectively. With a proactive attitude and eagerness to learn, prepared to contribute to a dynamic team in sales or other collaborative roles while gaining valuable skills to support organizational success.

Overview

2
2
years of professional experience

Work History

Customer Care Representative

Altex Coatings Ltd
Dunedin, OTA
04.2024 - 09.2024
  • Handled approximately 40-50 customer inquiries per day via phone and email, ensuring timely and accurate responses.
  • Provided accurate information to customers, ensuring high customer satisfaction rates.
  • Resolved an average of 15 customer complaints weekly, maintaining professionalism and promptness.
  • Built sustainable relationships of trust with customers, resulting in a 15% increase in repeat inquiries.
  • Maintained detailed records for over 500 customer interactions monthly, including transactions and feedback.
  • Assisted customers in navigating website features, resulting in a 20% improvement in online product searches.
  • Collected and analyzed customer feedback, contributing to 3 product improvement initiatives adopted by the company.

Front of House

Taste of Delhi
Nelson
11.2022 - 03.2024
  • Greeted and welcomed over 100 guests daily, creating a positive first impression and setting the tone for their visit.
  • Managed reservations and seating arrangements, ensuring an average table turnover time of 45 minutes during peak hours.
  • Provided high-level customer service by addressing inquiries, resolving complaints, and fulfilling special requests promptly.
  • Coordinated with kitchen and bar staff to ensure seamless communication and timely service, reducing order errors.
  • Handled cash and card payments, processed transactions, and balanced tills accurately at the end of each shift.
  • Effectively upsold menu items and promotions, contributing to a 5% increase in daily sales and improved customer satisfaction.

Skills

  • Fast Learner

  • Ability to work in a team

  • Good Customer Skills

  • Customer service

  • Ability to work under pressure

  • Good Communication Skills

References

Altex Coatings

Ethan Campbell-021 194 4211

Taste of Delhi

Liam Mitchell- 021 119 3024

Timeline

Customer Care Representative

Altex Coatings Ltd
04.2024 - 09.2024

Front of House

Taste of Delhi
11.2022 - 03.2024

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