LUCY-ANN SARTIN
New Plymouth,Taranaki
Summary
Highly motivated professional with a First Class Degree in Medical Sciences and clinical experience as a Surgical Sales Specialist for a multinational women’s health medical device company. Skilled in providing clinical support in both operating theatres and outpatient settings, including equipment setup and troubleshooting. Currently working as a bilingual French Travel Consultant, where strong communication, organisational, and problem-solving abilities have been further developed. Empathetic and compassionate, with a passion for patient care. Eager to transition back into a healthcare role to apply my clinical knowledge and improve patient outcomes.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
French Travel Consultant
Frogs-In-NZ
04.2024 - Current
- Collaborated with French-speaking clients to identify their needs and design tailored travel experiences, leading to consistently positive feedback.
- Maintained accurate records of bookings, payments, and client details, ensuring smooth operations and follow-up.
- Demonstrated strong organisational and multitasking abilities by coordinating complex itineraries in a fast-paced environment.
- Managed client enquiries and resolved on-call weekend emergencies (e.g., breakdowns, accidents, last-minute changes) with problem-solving skills and calmness under pressure.
- Provided exceptional customer service, consistently going the extra mile to ensure memorable experiences.
- Handled confidential client information responsibly, adhering to privacy and security guidelines.
- Bilingual in French and English, ensuring effective communication with French-speaking clients.
- Balanced independent work with remote team collaboration to achieve shared goals.
Surgical Sales Specialist
Hologic, Inc
04.2022 - 01.2024
- Managed a portfolio of 52 hospital accounts, fostering effective communication between healthcare professionals and internal teams to enhance patient care delivery.
- Provided essential case support in both theatre and outpatient settings, assisting surgeons and nurses with equipment setup and ensuring proper product usage during procedures.
- Organised and led training sessions for nurses and consultants, enhancing their knowledge of equipment and best practices.
- Took full responsibility for strategic planning within the territory, aligning efforts to achieve sales objectives.
- Generated over £3M in annual sales of medical equipment, including fluid management systems, tissue removal, and ablation devices.
- Achieved 137% of the Q2 FY23 sales target, earning the title of Sales Specialist of the Quarter.
- Shortlisted for the prestigious Circle of Excellence, recognising top surgical sales representatives across Europe and Canada.
- Utilised QlikSense to generate quarterly and annual reports, monitoring sales performance at both account and territory levels.
- Implemented an efficient follow-up system in Salesforce, maximising sales opportunities and enhancing customer engagement.
- Negotiated a new price banding system for NHS Wales, working closely with senior procurement managers for effective implementation.
- Coordinated internal sales meetings and educational events for customers, demonstrating organisational skills by ensuring smooth logistics and high engagement among attendees.
- Prepared yearly business review presentations and forecasts, effectively communicating complex information.
- Built strong relationships with key stakeholders through a consultative and problem-solving approach.
- Ensured compliance with health and safety policies, regulatory requirements, and proper product handling procedures.
- Managed purchase orders to ensure timely fulfilment, serving as a key liaison between the customer service department and clients.
- Monitored competitors and current market trends, creating and implementing counter strategies.
Supermarket Assistant and Barista
Waitrose and Partners
12.2016 - 06.2020
Medical Volunteer
Mount Meru Hospital
06.2017 - 08.2017
- Interacted and communicated with patients to provide emotional support and address their concerns.
- Assisted with feeding, hygiene needs, and ensuring patients' comfort and well-being.
- Used non-verbal communication techniques when language barriers existed with non-English-speaking patients.
- Restocked medical supplies, maintaining inventory levels and ensuring availability for medical procedures.
- Scheduled appointments, organised patient records, and contributed to th smooth flow of patient care.
- Demonstrated attention to detail in accurately charting and maintaining medical records.
Education
Bachelor of Science - Medical Sciences
University of Exeter
Exeter 09.2018 - 07.2021
One year A-Level programme - Biology and Chemistry
Western Tutorial College
Bristol 09.2016 - 07.2017
A-Levels - French, Environmental Science, Geography
Homeschool
Normandy, France 09.2014 - 07.2015
Skills
- Patient care and quality support
- Medical terminology and surgical procedure knowledge
- Setup, troubleshooting, and compliance of medical equipment
- Attention to detail and problem-solving in fast-paced environments
- Strong communication and interpersonal skills
- Team collaboration in clinical and non-clinical settings
- Organisational skills and adaptability
- Time management and task prioritisation
- Proficiency in Salesforce, QlikSense, Microsoft Excel/Word
- Data analysis, reporting, and coordination
- Fluent in French and English
Certification
- HOLOGIC Product Training Programme. Hologic Headquarters, Boston, USA.
- HOLOGIC Sales Training Programme. Hologic Headquarters, Brussels, Belgium.
- Inspirational Selling Training Programme. Meta-Morphose, Cheltenham, UK.
Additional Information
- Holder of a New Zealand Accredited Employer Work Visa
- Holder of a Full UK Drivers License
Timeline
French Travel Consultant
Frogs-In-NZ
04.2024 - Current
Surgical Sales Specialist
Hologic, Inc
04.2022 - 01.2024
Bachelor of Science - Medical Sciences
University of Exeter
09.2018 - 07.2021
Medical Volunteer
Mount Meru Hospital
06.2017 - 08.2017
Supermarket Assistant and Barista
Waitrose and Partners
12.2016 - 06.2020
One year A-Level programme - Biology and Chemistry
Western Tutorial College
09.2016 - 07.2017
A-Levels - French, Environmental Science, Geography
Homeschool
09.2014 - 07.2015
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