Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucy Dawson

Christchurch

Summary

I am a motivated and aspiring educator with a strong background in sports coaching and a demonstrated ability to connect with diverse groups of learners. Graduating with a degree in Sports Coaching, I have developed my teaching and leadership skills through years of coaching football at various age levels. A successful internship with New Zealand Football led to a permanent role, where I contributed to the development of the new Kōtuitui Football and Futsal program, fostering partnerships between schools and sports organizations. My experience extends beyond coaching, encompassing roles as a retail assistant, barista, coffee shop manager, nanny, and cinema worker, which have further cultivated my adaptability and people-oriented approach.

My goal is to excel in the Master's in Teaching and Learning program, with a focus on creating engaging and inclusive learning environments that empower students to reach their full potential.

Overview

7
7
years of professional experience

Work History

Administrator

New Zealand Football
05.2023 - Current
  • Maintained personnel records and updated internal databases to support document management.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Collected, arranged, and input information into database system.

Hospitality Manager

R U Peckish Ltd
05.2022 - Current
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Handled cash and eftpos transactions securely.
  • Coordinated staff working shifts and arranged cover when needed.
  • Barista skills for making our products, coffees, hot chocolates, chai lattes etc.
  • Developed our products from customer feedback and changing markets.

Retail Assistant

Torpedo7
06.2021 - Current
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Worked with loss prevention in monitoring shopper behaviour.

Internship Student

New Zealand Football
03.2023 - 07.2023
  • Visited schools doing our Kōtuitui programme and coached football sessions with classes in the programme.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Attending meetings with NZF, federations and other key stake holders.
  • Administration of the programme, including communication to federations, internal NZF staff and other key stakeholders.
  • Administration of online learning programme (cross checking coaches have completed the programme).
  • Communication to schools as they register to the programme, connecting schools to the appropriate federation and guiding schools through the programme.
  • Support NZF development and administration of the Monitoring and Evaluation Report.
  • Support for equipment logistics and distribution.

Head Football Coach

Cashmere Technical Football Club
04.2019 - 09.2022
  • Promoted football program to administrators, families and community.
  • Assessed individual skills and physical abilities to make appropriate position assignments.
  • Upheld highest standards for maintaining nondiscriminatory practices in player selection.
  • Collaborated with administrators to establish framework for player participation and awards.
  • Implemented exercise programs and training strategies to bolster individual and team performance.
  • Established strong team culture and values to promote teamwork, discipline and sportsmanship.
  • Prepared athletes for special competitions and tournaments.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Instilled discipline and principles of good sportsmanship in players.
  • Held special events to promote camaraderie among teammates, families, and community members.
  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.

Barista and Grocery Assistant

Fresh Choice Supermarket
07.2020 - 11.2020
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Made coffees and cafe products to customers requests efficiently and to a high standard.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.

Cinema Crew Member

Hoyts Cinemas
06.2018 - 01.2020
  • Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
  • Assisted with keeping venue safe, clean and presentable for guests.
  • Assisted patrons by giving directions to areas inside or outside venue.
  • Partnered with team members to complete venue opening and closing checklists.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Worked with other staff members for smooth theater operations.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Enforced theater policies to maintain enjoyable viewing experience for all customers.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Provided assistance to guests with special needs and helped with seat accommodations.

Nanny

Various Families
03.2016 - 09.2018
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Played games, worked on puzzles, and read books to young children.

Education

Bachelor of Sport Coaching -

University of Canterbury
Christchurch, NZ
11.2023

High School Diploma -

Cashmere High School
Christchurch, NZ
11.2019

Skills

  • Effective and clear communication skills
  • Friendly and energetic personality
  • Competent time management
  • Strong problem solving skills
  • Adapt well in changing situations
  • Excellent working within a team environment collaboratively
  • Build healthy relationships with children and colleagues quickly
  • Cultural competence embracing and encouraging diversity
  • Strong literacy skills developed through my education

Timeline

Administrator

New Zealand Football
05.2023 - Current

Internship Student

New Zealand Football
03.2023 - 07.2023

Hospitality Manager

R U Peckish Ltd
05.2022 - Current

Retail Assistant

Torpedo7
06.2021 - Current

Barista and Grocery Assistant

Fresh Choice Supermarket
07.2020 - 11.2020

Head Football Coach

Cashmere Technical Football Club
04.2019 - 09.2022

Cinema Crew Member

Hoyts Cinemas
06.2018 - 01.2020

Nanny

Various Families
03.2016 - 09.2018

Bachelor of Sport Coaching -

University of Canterbury

High School Diploma -

Cashmere High School

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Lucy Dawson