Lucy Foster
Westland,Hokitika
Summary
Productive Barista and cafe hand accustomed to delivering excellent customer service while making and serving excellent coffee and specialty beverages. Consistently follows recipe and presentation standards and maintains a clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction in all areas.
Overview
5
5
years of professional experience
Work History
Barista / Cafe Hand
Clocktower Cafe
Westland, Hokitika
09.2021 - 10.2024
- Demonstrated strong communication skills in interacting with customers and accurately processing their orders.
- Exhibited exceptional skills in brewing specialty coffees to satisfy customer preferences
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Assisted with catering orders for corporate clients or private parties upon request.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Server / Head Barista
Hokitika Gorge Cafe
Westland, Hokitika
03.2020 - 03.2021
- Offered warm welcome to guests while presenting menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Generated consistent quality beverages by adhering to standard recipe guidelines.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Westland Highschool
Hokitika, NZSkills
- Menu Memorization
- Table Bussing
- Cash Handling
- Ordering Procedures
- Beverage Preparation
- Tea expertise
- Sales expertise
- New Hire Training
- Team Leadership
- Positive and professional
- Speedy and efficient
- Friendly and outgoing
- Active listener
- Performance Improvement
- Graphic Design
- Inventory Management
- Exceptional customer service
Affiliations
- Painting
- Music
- Cooking
- Cleaning
References
References available upon request.
Timeline
Barista / Cafe Hand
Clocktower Cafe
09.2021 - 10.2024
Server / Head Barista
Hokitika Gorge Cafe
03.2020 - 03.2021
Westland Highschool
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