Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Lucy Frazer

Auckland,AUK

Summary

I am an energetic and motivated student looking for the next challenge in my career. I am organised, focused and able to conquer new skills quickly. I have a strong work ethic, exceptional interpersonal skills and have a passion for caring for about others.

Overview

4
4
years of professional experience

Work History

Nanny

Private
, Auckland
02.2024 - 09.2024
  • Transported children to extracurricular activities.
  • Assisted with homework, as needed.
  • Engaged with and kept children entertained after school.

Retail Assistant and Online Dispatch Assistant

North Beach Sylvia Park
, Auckland
04.2023 - 03.2024
  • Processed payments using cash register, credit card machine and POS system.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Assisted customers with product selection, answered queries and provided advice.
  • Received and processed online customer orders in a timely manner.

Assistant Manager (Fixed Term) & Keyholder

Decjuba Sylvia Park
, Auckland
12.2022 - 05.2023
  • Merchandising stock to company standard, merchandising to drive sales, utilizing top sellers in key places.
  • Recruitment; hiring part-time staff, conducting interviews, and calling references.
  • Team development - on-floor coaching, inducting new team members.
  • Driving and maintaining store standards, and obtaining extensive product knowledge.
  • Successfully running Sunday and Monday; achieving sales budgets and KPI goals, strong customer service skills, setting up daily planner, timesheets, and rostering.
  • Running opening or closing shifts, driving sales, strong sales/customer service, upselling/styling customers, processing exchanges, refunds, managing click and collect training, maintaining store standards, extensive product knowledge, and building genuine relationships with customer.

Worker In Charge

Glassons Sylvia Park
03.2022 - 12.2022
  • Excellent customer service, styling customers, exchanges, refunds, and staff purchases.
  • Understanding of KPIs and budgets. Filling out hourly updates of budget/KPI goals to help the team drive towards the budget.
  • POS training for new staff members.
  • Upholding and maintaining grooming standards.

Front of House

Stonebake Café Auckland
02.2021 - 12.2021
  • Opening and setting up the cafe.
  • Trained barista.
  • Customer service, being the face representing the business, taking orders, using POS system, food preparation, cleaning duties.

Front of House/Bar Staff

Mangawhai Tavern
11.2020 - 01.2021
  • Food preparation.
  • Customer service - taking orders, using POS system, opening and setting up tavern, cleaning duties, bartending.

Education

Fifth Year Bachelor of Laws/Commerce Conjoint Degree (BCom/LLB) -

The University of Auckland
11-2025

Levels 1-3 Merit Endorsement -

NCEA
01.2019

Skills

  • Fast learner
  • Cash handling
  • Management and leadership
  • Excellent communication
  • Customer service
  • Merchandising
  • Sales
  • Computer/IT
  • Excellent people skills and attitude to work
  • Child Supervision

References

Referees available on request.

References

References available upon request.

Timeline

Nanny

Private
02.2024 - 09.2024

Retail Assistant and Online Dispatch Assistant

North Beach Sylvia Park
04.2023 - 03.2024

Assistant Manager (Fixed Term) & Keyholder

Decjuba Sylvia Park
12.2022 - 05.2023

Worker In Charge

Glassons Sylvia Park
03.2022 - 12.2022

Front of House

Stonebake Café Auckland
02.2021 - 12.2021

Front of House/Bar Staff

Mangawhai Tavern
11.2020 - 01.2021

Fifth Year Bachelor of Laws/Commerce Conjoint Degree (BCom/LLB) -

The University of Auckland

Levels 1-3 Merit Endorsement -

NCEA

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