Lucy Grant
Auckland,Glen Innes
Summary
Proactive and adaptive, I excelled at Starbucks by enhancing customer loyalty and fostering a positive team environment. Demonstrated expertise in espresso machine operation and exceptional customer service, I skillfully managed high-volume periods, ensuring satisfaction. My friendly demeanor and ability to resolve complaints promptly set me apart, contributing significantly to workplace efficiency and customer happiness.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
10.2022 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Front of House Server
Garrisons Pub
02.2022 - 10.2022
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
Education
NCEA Level 3
Selwyn College
Kohimarama, NZ11.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Beverage Preparation
- Exceptional customer service
- Order Taking
- Adaptive and creative
- Espresso machine operation
Timeline
Barista
Starbucks
10.2022 - Current
Front of House Server
Garrisons Pub
02.2022 - 10.2022
NCEA Level 3
Selwyn College
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