Lucy Gray

• As an NZSIA Level 2 ski instructor I represent my company by providing high quality ski lessons to clients of all ages and abilities. I have experience working in a large range of lessons, from groups to privates. It has been my role to provide transport for guests and am required to ensure that not only do my students have a high-quality lesson, but also an enjoyable time on the slopes. I strive to make lessons something to remember and keep people inspired to ski in the future.

• Working in a practical environment, I have experience in physical labour and can work consistently hard lifting and carrying loads. It was my role to ensure that orders in this department were processed and put out at the correct times and in an efficient manner.

• In this customer service role, it is my duty to ensure the positive shopping experience of customers, as well as assisting in duties such as managing the general cleanliness of the store and restocking shelves. I am required to uphold a high standard of customer service by maintaining a positive attitude towards all customers to create an environment that people want to come back to.

• As an NZSIA Level 2 ski instructor I represent my company by providing high quality ski lessons to clients of all ages and abilities. I have experience working in a large range of lessons, from groups to privates. It has been my role to provide transport for guests and am required to ensure that not only do my students have a high-quality lesson, but also an enjoyable time on the slopes. I strive to make lessons something to remember and keep people inspired to ski in the future.

• I provide ski lessons to learners of all ages, focusing on creating a memorable and enjoyable experience that inspires a love for skiing and snow sports. I build strong relationships with my guests, encouraging them to return for more lessons and further adventures on the slopes. My role also includes setting up and taking down training areas, as well as assisting with rentals and equipment setup to ensure every aspect of their visit is seamless and enjoyable.

• I worked in a customer-facing role at the checkout, as well as stocking shelves and maintaining the cleanliness of the store and staff areas. I focused on ensuring a positive shopping experience for customers and building strong relationships with the community, making the store a welcoming place for everyone.

During this role I handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts. exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service. It was important that I could maintain a clean and welcoming environment to ensure the best possible customer experience whilst handling busy shifts and difficult customers by remaining calm and poised.

• I have worked as a hospitality team member at the Royal Wellington Golf Club, providing excellent customer service through front-of-house duties, supporting kitchen operations, and working various events. In this fast-paced role, I have demonstrated strong teamwork, communication, and adaptability while maintaining high standards for quality, presentation, and guest satisfaction.

• I've gained practical work experience as part of the waitstaff team at NOSH, a catering company specializing in events like weddings, funerals, and various functions. My responsibilities encompass serving beverages and canapés to numerous guests, enabling me to develop valuable skills in delivering friendly and efficient customer service.