Lucy Hagan
Summary
I am a qualified and experienced flight attendant who is comfortable working in a fast paced ever changing environment. I have excellent interpersonal skills with both customers and work colleagues which is reflected in my consistent positive feedback. I am devoted to fulfilling passenger expectations and business needs alike, whilst always going above and beyond.
Overview
2
2
years of professional experience
Work History
Flight Attendant
Air New Zealand
03.2023 - Current
- International and domestic short haul flight attendant
- Trained on the Airbus fleet consisting of the A321Neo-I, A320Neo-I, A321neo-D and A320Ceo-D
- I have demonstrated flexibility and adaptability amidst schedule changes, delays, and cancellations while maintaining a positive attitude.
- I maintain a safe cabin environment by conducting pre-flight equipment/ security checks and adhering to CAA regulations.
- I have handled medical emergencies calmly and efficiently by following established protocols and communicating with the flight crew as needed.
- Accustomed to working unsociable hours in a 24/7 environment
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs
- Embraced new digital functions to improve service delivery
- Confident in all aspects of service including buy on board systems and galley management
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on evolving company policies, safety procedures, and customer service strategies.
- Deliver my pre flight exit row and disabled passenger briefings clearly and instructively.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging with them to make their flying experience memorable and exciting.
- Offered personalized assistance to families with young children, elderly and passengers with special needs.
Retail Sales Associate
Glue Store
06.2022 - 02.2023
- Greeted customers and helped with product questions and purchases.
- Trained on point of sale systems and carried out transactions efficiently to minimise wait times
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Rangitoto College
Auckland, NZ11.2022
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Teamwork and Collaboration
- Problem-Solving
- Safety Demonstrations
- Excellent Communication
- Workload Management
References
Available upon request
Timeline
Flight Attendant
Air New Zealand
03.2023 - Current
Retail Sales Associate
Glue Store
06.2022 - 02.2023
Rangitoto College
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