Lucy Huhu-McRoberts
Ngaruawahia,WKO
Summary
Proven in enhancing customer satisfaction and loyalty, I leveraged my cash handling and empathy skills at Number 8 BP Limited to resolve complaints and exceed service goals. Demonstrating reliability and a customer-focused approach, I consistently promoted positive experiences, significantly contributing to a welcoming environment. My background also includes a strong commitment to team support and adaptability, as evidenced during my time with Ngaruawahia Community House.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Number 8 BP Limited
02.2022 - 11.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Volunteer Reception
Ngaruawahia Community House
08.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Hospitality
Food And Safety
Liquor Bureau01.2008
Waikato INstitute
Straight To Work2007
Hospitality
Step Ahead Training
Hamilton, NZ04.2003
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- Cash Management
- Product Knowledge
- Customer Focus
Timeline
Customer Service Cashier
Number 8 BP Limited
02.2022 - 11.2023
Volunteer Reception
Ngaruawahia Community House
08.2021 - 03.2022
Hospitality
Food And Safety
Waikato INstitute
Hospitality
Step Ahead Training
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