Lucy Macken
Wellington,WGN
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
6
6
years of professional experience
Work History
Senior Waiter
Craggy Range
08.2021 - Current
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Increased repeat business with personalized recommendations for menu items and daily specials.
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Assisted management with scheduling adjustments to optimize staffing levels during peak hours.
- Implemented new strategies for upselling appetizers and desserts, leading to increased check averages.
Sales Assistant
Bay Blueberries
06.2018 - 08.2021
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Education
Bachelor of Commerce - Management, Marketing
Victoria University of Wellington
Wellington, NZ11.2027
Skills
- Allergy awareness
- Front-of-house display creation
- Relationship Management
- Food safety understanding
- Item promotion
- Quality Control
- Guest Relations
- Reliable transportation
- Professional Appearance
- Upselling techniques
- Cash Handling
Timeline
Senior Waiter
Craggy Range
08.2021 - Current
Sales Assistant
Bay Blueberries
06.2018 - 08.2021
Bachelor of Commerce - Management, Marketing
Victoria University of Wellington
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