Lucy M McNeill
Orewa,Auckland
Summary
I have been working as a medical receptionist for the past 6 years, I have gained many skills and have become proficient in my job. Previously I have worked jobs in Administration,customer service, accounts payable ,retail and child care experience. I am a hard working, multi-tasking individual with a positive attitude and willing to achieve any goals set in front of me. I am kind and caring and happy to go the extra mile for a patient or customer, so they feel well looked after and cared for.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Mercy Radiologist
Silverdale, Auckland
09.2024 - Current
- Provides a welcoming and professional customer care service to patients and medical professionals.
- Oversight of branch daily operations.
- Daily processing of patients' invoices, contracts, and banking reconciliations.
- start to end patient experience, bookings, managing,invoicing and coordinating followups.
- protocoll patients for MRI,ultrasounds,breast screening and walk in xray service across the northern branches.
- Working along side urgentcare service,orthopaedic specialists and GP fracture clinics.
- uploading and transeffering patient imaging and reports using file transfer PACS system across all Auckland Hospitals and other Radiology companies.
- Daily dairy management using COMRAD patient mangement system.
- Applying for Southern Cross/ NIB & AIA insurance & ACC claims.
- All other ad hoc office management administration.
Customer Care Representative
AUT Millennium Centre
Albany
01.2024 - 09.2024
- Employed in a customer facing role, I deal with the day to day duties of opening up the reception area, signing customers up for memberships and programs, chasing up any overdue payments, replying to online enquires and emails, and merchandising the swimwear
Medical receptionist and Administrator
Northcare Accident and Medical
Rosedale
10.2019 - 10.2023
- I was employed as a medical receptionist and over the 4 years I worked my way up to team leader
- My role involved checking in patients on arrival, making appointments, updating existing ACC claims, clearing emails, scanning medical notes and results into patient files, processing Australian immigration medicals, seafarers medicals and pre-employment medicals and end of day banking
- As team leader I liaised with Doctors, Nurses and Specialists and represented the reception team in meetings, I would adjust rosters due to sickness and trained staff
- During Covid I assisted the swabbing team
Reception and Accounts Payable
Electronic Navigation
Wairau
03.2017 - 10.2019
- I was responsible for dealing with account inquiries with suppliers, invoicing, using MYOB and Alpha code, setting up monthly board meetings, booking in services for clients and booking flights and accommodation for overseas staff and clients
Reliever Teacher
Creative Kids
Beach Haven
09.2016 - 01.2017
- I assisted with a qualified teacher children 0-5 years old, prepared and assisted the kitchen with up to 3 meals in a day
- I relieved staff members on sick or annual leave
Various Reception and Administrator Temp Jobs
Auckland
01.2015 - 09.2016
- I worked as a temp at Total group Takapuna as a Help desk coordinator and at Southern Pine Products as an office administrator and customer service clerk
- Both jobs entailed both customer service by phone and in person, general invoicing and accounting and using MYOB
Retail Assistant and Key holder
Overland presents Merchant
Albany
03.2014 - 07.2015
- I was a retail assistant that could open and close up the store
- I would train and coach new staff, meet sales targets, dealt with customer complaints and provided excellent customer service
Education
Competent first aider -
Level 3 CPR Certification
01.2023
NCEA level 2 -
Orewa College
01.2010
NCEA level 1 -
Westlake Girls High School
01.2009
Skills
- Team leadership
- Customer Service
- Communication
- Processing
- Australian immigration medicals
- Seafarers medicals
- Pre-employment medicals
- Using ACC gateway
- Medtech 32
- Medtech evolution
- Incisive
- Conrad medical system
- Pacslink
- Testsafe
- MYOB
- Abel software
- MS office suite
- Sales force software system
- Retail sales
- Staff development
- End of day banking
References
Available on request
Timeline
Medical Receptionist
Mercy Radiologist
09.2024 - Current
Customer Care Representative
AUT Millennium Centre
01.2024 - 09.2024
Medical receptionist and Administrator
Northcare Accident and Medical
10.2019 - 10.2023
Reception and Accounts Payable
Electronic Navigation
03.2017 - 10.2019
Reliever Teacher
Creative Kids
09.2016 - 01.2017
Various Reception and Administrator Temp Jobs
01.2015 - 09.2016
Retail Assistant and Key holder
Overland presents Merchant
03.2014 - 07.2015
Competent first aider -
Level 3 CPR Certification
NCEA level 2 -
Orewa College
NCEA level 1 -
Westlake Girls High School