Lucy Moore
Carterton,WGN
Summary
Customer-focused professional with over two years’ experience in high-standard, client-facing environments. Currently a Restaurant Supervisor completing a New Zealand Apprenticeship in Food and Beverage. A highly focused, driven, and ambitious team player, recognised for remaining calm and effective under pressure. Brings strong organisation, clear communication, attention to detail, and a solid understanding of health and safety standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Parehua Resort & Luna Eclipse Winery
, Martinborough
01.2024 - Current
- Act as a primary point of contact for guests, ensuring a professional and welcoming experience at all times
- Maintain front-of-house areas to a high presentation standard
- Coordinate reservations and daily schedules to support smooth operations
- Ensure compliance with health, safety, and liquor licensing requirements
- Support and guide team members, delegating tasks and monitoring performance
- Resolve guest enquiries and issues promptly and professionally
Hair Salon Assistant
Veronica Jayne
Hokowhitu, Palmerston North
08.2023 - 11.2023
- Supported daily operations in a client-facing environment
- Maintained cleanliness and presentation of shared spaces
- Assisted clients and staff during busy periods
Waitress
Don Luciano Cafe & Roastery
, Masterton
10.2021 - 12.2022
- Delivered consistent customer service in a fast-paced environment
- Managed customer enquiries and orders accurately
Casual Labourer
Little Gwelo LTD
, Carterton
01.2021 - 12.2022
- Fed & watered livestock, ensuring their health & well-being
- Woolhandling
- Shifted animals between grazing areas to foster sufficient access to food
- Segregated animals according to weight, age, and physical condition
- Adhered to all safety protocols while working on the farm premises
Education
Palmerston North Girls High School
Palmerston North12-2023
Wairarapa College
Masterton12-2022
Skills
- Front-of-house & visitor experience
- Health & safety compliance
- Professional communication (internal & external stakeholders)
- Meeting room & reservation coordination
- Microsoft Outlook & basic Office functions
- Team coordination & ad hoc support
References
Bradley Esteves
Former Head Chef
Luna Estate Eclipse Restaurant
021 086 48153
-
FLTLT Olivia Landau
Officer in Charge, School to Skies
Royal New Zealand Air Force
-
Jacqui Friedrichs
Little Gwelo Ltd
0211 476 815
Certification
• New Zealand Apprenticeship in Food & Beverage (Levels 3 & 4) - In progress
• Licence Controller Qualification (LCQ)
• NCEA Level 3
• Licence Controller Qualification (LCQ)
• NCEA Level 3
Accomplishments
- Selected for Royal New Zealand Air Force - School to Skies Programme 2023
Timeline
Restaurant Supervisor
Parehua Resort & Luna Eclipse Winery
01.2024 - Current
Hair Salon Assistant
Veronica Jayne
08.2023 - 11.2023
Waitress
Don Luciano Cafe & Roastery
10.2021 - 12.2022
Casual Labourer
Little Gwelo LTD
01.2021 - 12.2022
Palmerston North Girls High School
Wairarapa College